Laundry Attendant/Houseperson (Full-Time) - TownePlace Suites Elk Grove

Job Summary

Join our team as a Laundry Attendant/Houseperson, where you'll play a pivotal role in ensuring our guests enjoy a pristine and welcoming environment. As a key member of our housekeeping team, your responsibilities will extend beyond routine tasks, encompassing a variety of duties that enhance the overall guest experience. You will be responsible for maintaining cleanliness in public areas, assisting with room preparation, and ensuring that all common areas are neat and well-stocked.

Duties and Responsibilities

• Welcome and acknowledge all guests according to company standards
• Must exhibit a pleasing personality to ensure the highest level of guest service.
• Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
• Sort, load, unload, fold, and press linen and other items according to hotel standard and company expectation.
• Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards and using PPE if necessary.
• Always maintain cleanliness and organization of laundry room.
• Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper, Housekeeping Supervisor or General Manager immediately.
• Assist Housekeeping and Front Desk, as needed.
• Cleaning and maintaining guest rooms, hallways, furnishings, flooring and working/public areas at all times.
• Follow written and verbal orders/requests.
• Time management and efficiency in tasks.
• Restock housekeeping supplies.
• Remove trash from garbage bins and sanitize garbage bins.
• Deliver items to guest rooms, as requested.
• Help all departments, as needed.
• Follow all company, safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Ensure that linen closets are stocked with all guest room supplies and collateral.
• Be responsible for removing trash and soiled linens from Room Attendants carts throughout the day.
• Remain alert, courteous, and helpful to guests and co-workers at all times.
• Perform other reasonable job duties as requested.

Skills

• Detail-oriented and thorough
• Prioritization and time management skills
• Ability to work with little or no supervision while meeting high-performance standards
• Physical mobility and stamina
• Ability to follow instructions
• Professional and polite
• Ability to lift at least 35lbs
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Willingness and ability to function as an effective team member through good communication and cooperation
• Must demonstrate flexibility and ability to adapt to change
• Ability to organize, prioritize and meet deadlines
• Must be able to multi-task and handle pressure

Additional Details

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.