Description

About Us

Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the #1 installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart—here, you’re part of a team, not just a number.

Position Summary

Midwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment.

Key Responsibilities (include, but are not limited to):

Answer incoming calls and direct them to the appropriate departments
Enter and maintain accurate customer information in CRM systems
Conduct customer follow-up to ensure satisfaction and completion of services
Assist with job setup, including:
- Pulling permits
- Scheduling inspections
- Coordinating meter upgrades
Maintain DOT vehicle logs
Update CRM systems and customer profiles daily
Schedule generator service appointments
Route technicians and assist with capacity planning
Support service agreement upgrades and upsell opportunities
Respond to customer reviews and inquiries

What We Offer:

Competitive hourly pay ($17.00 – $22.00 DOE)
Paid professional training
Supportive, team-oriented work environment
Opportunity to grow within a leading generator services company

Requirements

Qualifications:

Strong customer service and phone communication skills
High attention to detail and task-oriented mindset
Ability to adapt to changing priorities
Team-oriented with a willingness to assist others
Proficient with:
- Desktop computers and phone systems
- Multiple software platforms
- Laptops and tablets (iPad)
Experience with ServiceTitan (preferred)
Ability to pass a background check

Experience Requirements:

Computer skills: 2+ years (required)
Administrative experience: 1+ year (required)

Learn more about this Employer on their Career Site