Head Teller

Lead. Mentor. Make an Impact. Join The Bank of Elk River as a Head Teller and play a key role in delivering exceptional customer experiences, supporting branch operations, and guiding teller success. If you're a service-focused leader who thrives on accuracy, teamwork, and helping others grow, we'd love to meet you!

At The Bank of Elk River, we believe in the following core values:

• We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.
• We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
• We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations.
• We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

SUMMARY 

This position is responsible for providing exceptional customer service to current and potential customers. Accurately processes financial transactions and maintains cash accuracy in cash drawer. Cross sells bank products and services by looking for sales opportunities while assisting customers and non-customers. The Head Teller is responsible for balancing the vault, ATM, ordering from the Federal Reserve and assisting Tellers with more complex transactions and/or inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for balancing vault, ordering cash from the Federal Reserve, preparing currency/coin for shipment, counting coin and servicing ATM, monitors balancing of cash drawers and completes quarterly audits of cash drawers and vault. Takes on leadership responsibility with branch scheduling.
• Provides exceptional customer service to current and potential customers in a professional manner. Processes customer transactions accurately and efficiently and responds to customer inquiries in an efficient, timely and courteous manner. Uses down-time on Teller line advantageously.
• Meets balancing standards, maintains cash drawer limits, and exercises processing and proofing practices that ensure accuracy. Follows teller cash counting rules, such as counting cash three times.
• Knowledge of bank products and services and can educate customers on basic checking and savings accounts. Actively looks for opportunities to cross sell products and services including making referrals to meet customer needs. May serve as a back up to open new accounts which include business and consumer checking, savings, CD’s, and IRA’s. 
• Required, reliable attendance is required.

EDUCATION/EXPERIENCE

• High school diploma or equivalent required.
• 2-3+ years of job-related experience.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to sit, stand, walk, reach with hands and arms, stoop, kneel, crawl, and use computer for extended periods. This employee may occasionally lift and/or move up to twenty-five pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

Starting Salary Range: $21.25-$23.75 per hour

FULL TIME BENEFITS

• High-Deductible Health Plan on the 1^st of the month following hire date
• Health Savings Account on the 1^st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1^st of the month following hire date
• Vision Insurance on the 1^st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Well-Being program
• Long-term care insurance
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% on the 1^st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk River
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events
• Casual dress days