Position Summary

This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

Respond to technical support requests via phone, email, chat, or ticketing system
Diagnose and troubleshoot system issues with product
Provide step-by-step guidance to users to resolve technical problems
Document issues, resolutions, and processes
Follow up with users to ensure issues are fully resolved

Qualifications

1–3 years of customer service troubleshooting support.
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organizational and time management skills
Ability to prioritize and manage multiple tasks
Electronics interest and/or experience a plus

Work Environment & Physical Requirements

Primarily office environment
May require occasional lifting of equipment (up to 25 lbs)
May require after-hours or on-call support depending on business needs

Compensation & Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities

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