Customer Service Representative

Innovative Fiber, a TRG Company and subsidiary of Schwarz Partners, is currently seeking an enthusiastic and driven Customer Service Representative to join our Elkhorn, WI facility. As a Customer Service Representative, you will be responsible for taking and processing customer orders, ordering production materials and supplies, promptly addressing customers’ inquiries and feedback. You will be collaborating with project management, design, production, and sales teams to provide value added solutions. 

The Royal Group’s mission is to provide value-added solutions to the most demanding customers. 

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
• Place orders for materials and supplies to be used in production on a timely basis.
• Analyze monthly usages and re-stocking per customer.
• Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
• Manage and Maintain customer files.
• Process new items and purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Email confirmations to customers.
• Assist sales personnel as appropriate to generate supplemental sales.
• Track warehouse items to ensure availability following minimum/maximum supplies levels.
• Regular and predictable attendance required.
• Complies with company policies and procedures.
• Internally track orders to help ensure on time deliveries, extreme follow through.
• Communicate with the sales representative if their customer is in jeopardy of being late with deliveries.
• Comply with all company issued trainings within the specified times.
• Additional duties as assigned by management.

REQUIRED EDUCATION / EXPERIENCE: 

• Minimum of 2 years’ previous customer service experience. Packaging industry or manufacturing is a plus.
• High school diploma or GED required.

PREFERRED EDUCATION / EXPERIENCE:

• Previous background in corrugated, paper, or similar manufacturing environments.
• College education preferred but not required.

REQUIRED SKILLS & ABILITIES:

• Experience working with databases such as Amtech, HRMS, or Kiwi.
• Excel spreadsheet knowledge. 
• Ability to write business professional emails.

AS AN INDUSTRY LEADER, THE ROYAL GROUP OFFERS:

• Year-round employment for job stability.
• Unlimited opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment. 

The Royal Group truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!