Car Rental Customer Service

Description

Are you someone who enjoys helping people and providing excellent customer service? We're looking for a reliable, motivated team member to join our Elko rental location. In this role, you'll assist customers throughout the rental process while helping maintain a well-organized branch and rental fleet.

Whether you're greeting customers, preparing vehicles, or supporting daily operations, you'll play an important part in creating a positive rental experience.

What You'll Do

• Welcome customers and assist with rental reservations, pickups, and returns.
• Review rental information, answer questions, and explain available vehicle options and protection products.
• Complete vehicle condition inspections before and after each rental.
• Help prepare vehicles for the next customer, including light cleaning and staging as needed.
• Accurately complete rental agreements, payments, and related documentation.
• Coordinate vehicle assignments to meet customer and operational needs.
• Respond to customer concerns professionally and work toward timely resolutions.
• Assist with maintaining a clean, organized, and efficient rental office and lot.

What We're Looking For

• A positive attitude and commitment to providing outstanding customer service.
• Previous experience in customer service, retail, hospitality, or a similar customer-facing role is preferred.
• Sales or upselling experience is a plus but not required.
• Comfortable using computers and learning new software systems.
• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated and able to work independently while contributing to a team environment.
• Excellent verbal communication and problem-solving skills.

What We Offer

• Competitive hourly pay with performance-based incentive opportunities.
• Weekly pay, with additional monthly incentive potential.
• Paid training and ongoing support.
• Opportunities for career growth and advancement within a growing company.
• A collaborative workplace where your contributions make a difference.

If you're dependable, enjoy working with people, and are looking for an opportunity to grow your career, we'd love to hear from you. Apply today to become part of our Elko team.

Requirements

• High school diploma or GED.
• At least 18 years old and legally authorized to work in the United States.
• Valid driver's license with a satisfactory driving record (no more than two moving violations or at-fault accidents within the past three years).
• Availability to work weekends and holidays as business needs require.
• Employment is contingent upon successfully completing a background check and pre-employment drug screening.