Dispatcher Perishables

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary:

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers

Job Responsibilities: 

● Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations ● Complete tasks and documentation neatly, accurately, and timely ● Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers ● Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary ● Monitor temperature of all loads under dispatch authority ● Prepare daily dispatch schedule for drivers and equipment ● Build and update inbound and outbound orders in dispatch program ● Act as a primary contact for Drivers, responding to driver’s inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies ● Maintains driver, load and service information in the transportation management system ● Record and report driver accident occurring while under dispatch ● Share responsibility with Transportation Supervisor to monitor driver’s hours of service (HOS) to prevent DOT violations ● Maintaining accurate equipment availability lists ● Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable ● Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes ● Identify and notify substitute drivers ● Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch ● Maintain required productivity level

● Continuously promote driver safety ● Review and voucher all expenses/invoices for the department, resolving any discrepancies with provider(s) ● Maintain and update all departmental financial tracking ● Maintain all files to meet payroll, financial or federal retention requirements

Experience and Qualifications:

● Education - High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred ● Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service ● Knowledge of Transportation Management Systems preferred ● Ability to read conventional and electronic mapping ● Ability to read with corrected or uncorrected vision ● Ability to speak, read, write and understand English ● Ability to remain calm and focused while prioritizing requests from multiple sources ● Ability to assist in creation and maintaining the guidelines of a fiscal budget ● Ability to maintain and ensure confidentiality of team member and company information

● Accuracy and attention to detail ● Proficient in computer usage to include email, word processing, spreadsheets ● Knowledge of computer software and applications ● Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required ● Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobilecomm devices

● Ability to Travel (less than 10%)

Environmental Job Conditions:
● Must be able to lift up to 25 lbs occasionally

● Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment