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Under the direction from the Utility Billing Manager and Finance Director, the employee performs professional level work of considerable complexity. Employee is responsible involving answering inquiries, addressing concerns, and assisting customers with various services, all while maintaining the highest standards of professionalism and positivity, assisting with utility billing and meter reading functions, and participating in the daily operations, and activities of the Utility Billing Division. Employee must exercise considerable initiative and sound judgment under minimal supervision. Work is evaluated through observation, conferences, oral and written reports, and through results obtained.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Processes the payment collection, including but not limited to, the collection of payments from customers through all mediums, the depositing and cashiering functions, and monitoring internal control systems for all cash receipting.
Assists with the utility billing process, including but not limited to, generating bills and statements, editing and verifying the billing register, updating journals and other system reports for each cycle, compiling, inputting, and analyzing data for billing activities, adjusting accounts as appropriate, credit card processing companies, and software vendors.
Respond to customer inquiries about water, sewer, garbage and recycling services and rates over the phone, in person and in writing; while investigating and resolving customer problems and complaints concerning water, sewer, garbage and recycling services, and respond to water and sewer emergency calls and coordinate with Water Resources Manager to resolve urgent problems.
Process work orders related to utility services for field personnel and coordinate with Water Resources Manager on delinquent accounts and shut offs.
Process new customer accounts and cancellation of utility services for residential and commercial customers.
Establishes and maintains a customer service focus within the Utility Billing Division and the County, including but not limited to, explaining County policies and procedures related to utility services and billing procedures to customers, addressing customer complaints or requests, receiving and verifying data about customers and accounts, and handling extremely difficult customer situations involving account disputes, collections, and water turn-offs for delinquent accounts.
Ensures proper maintenance of account and service records, ensures proper system maintenance for utility accounts, and performs General Ledger reconciliations and audits.
Assist with the collections process to ensure past due balances are paid in a timely manner.
Develops, implements and manages priorities, goals and objectives for all utility billing functions.
Develops, documents, administers and updates internal policies and procedures related to utility billing to ensure proper internal control and efficient processes that emphasizes data and procedural accuracy, integrity and security.
Develops methods to ensure compliance with all laws, regulations, policies, and procedures.
Stays abreast of new trends, innovations, and technological advancements in the utility billing field, analyzes all utility billing functions and processes, and designs and implements process improvement strategies for enhancing effectiveness and efficiency.
Oversees major utility billing projects, including implementing innovations in the areas of meter reading, interactive online systems, etc.
Maintains related technology, including but not limited to, coordinating with the Information Technology Department to upgrade, enhance, and troubleshoot the Utility Billing software (including work order system); works directly with the software vendor and other departments to resolve issues; revises procedures to conform to computer program changes; maintains and updates system reference tables and rules as needed, and recommends automation opportunities.
Participates on the department leadership team in a variety of projects (not limited to Utility Billing), including but not limited to, strategic planning, budget administration, department training plans, reconciliations and various accounting projects, recommending and implementing goals and objectives, policies and procedures, and process improvements, preparing operational, analytical, statistical, and financial reports and reconciliations and performing operational audits as needed.
Serves as the subject matter expert for all Utility Billing functions.
Performs periodic audits and analyses of the Utility Billing System to ensure system integrity and to minimize any potential revenue loss.
Develops and works with staff to perform periodic audits of meters in the field to ensure accuracy of meter reads.
Works closely with the Water & Sewer Department & Engineering Department to analyze water usage and identify any potential water loss.
Punctuality and attendance are essential.
ADDITIONAL FUNCTIONS
Performs other related duties as required.
MINIMUM QUALIFICATIONS: Bachelor’s degree in accounting, business administration, public administration, or closely related field, supplemented by a minimum of three (3) years of verifiable work experience in utility billing or related activities, preferably with a governmental agency or with an agency that provides governmental utility service. Must possess and maintain a valid Driver's License.
Bryan County is an equal opportunity employer, and we endorse the Americans’ Disability Act. Bryan County does not discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity or service.
Bryan County is a registered participant in the federal work authorization program commonly known as E-Verify. Bryan County uses the program to verify employment eligibility of all new employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
E-Verify Number: 157957
Authorization Date: March 3,2010
E-Verify® is a registered trademark of U.S. Department of Homeland Security
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