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Job Title: Quality Improvement Associate
Department: Cardiology
Main Function
Responsible for assisting in the collection, analysis, and monitoring of data used to assess compliance with regulatory requirements, operations, and policies within the Radiology Department. Provides clerical and administrative support within a team environment.
Duties and Responsibilities
Quality Improvement
- General understanding of medical terminology and EMR systems
- Supports quality improvement and compliance initiatives
- Identifies compliance gaps and improvement opportunities
- Assists with performance improvement projects
Clerical
- Answers phones professionally and courteously
- Takes messages and communicates information appropriately
- Communicates effectively with internal and external customers
- Serves as department receptionist and supports visitors
Other Responsibilities
- Maintains confidentiality
- Attends meetings and required trainings
- Demonstrates strong customer service skills
Education
High school diploma or equivalent required; medical or hospital experience preferred.
Experience
- Strong organizational and customer service skills
- Experience with Microsoft Office
Physical Demands
Walking, bending, reaching, and lifting up to 25 lbs.
Exposure Category
Category III - no exposure to blood/body fluids.
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