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Customer Service Rep

Lincare
Posted 20 days ago, valid for a month
Location

Clifton Park, NY, US

Salary

$17 - $23 per hour

Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts

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Sonic Summary

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  • The position offers a salary ranging from $17 to $23 per hour.
  • Candidates should have a High School Diploma or GED, along with one to three months of related experience or training.
  • The employee will communicate with customers to answer questions, resolve issues, and support compliance with physician directions.
  • Key responsibilities include making inbound and outbound calls, documenting interactions, and entering customer orders into a computerized system.
  • Lincare provides competitive benefits, including medical coverage, paid time off, and opportunities for training and advancement.

Offering $17 to $23 per hour

 
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
 
JOB FUNCTIONS:
  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Assesses customer need for additional products/services
  • Assesses customer compliance with physician orders
  • Answers questions and provides customer education regarding products/services
  • Documents calls in computerized record keeping system
  • Enters customer orders in computerized system
  • Verifies and updates demographic information such as address and telephone number in computerized records
Qualifications
  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • help with the training of employees
  • calculate figures and amounts in reference to frequency and doses dispensed
  • apply common sense understanding to carry out oral and written instructions
Education & Experience: 
  • High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirements necessary for specific location
Physical Demands: 
This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.




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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.