Benefits:

Flexible schedule
Opportunity for advancement
Training & development

Store Manager – Job Description
Wings Over USA

The Store Manager is responsible for the overall operation, performance, and success of the restaurant. This role focuses on leadership, team development, guest satisfaction, and maintaining high operational standards while achieving sales and cost control goals.

Position Summary

The Store Manager leads the restaurant team to deliver excellent guest service, strong sales performance, and efficient operations. This role requires professionalism, leadership, accountability, and the ability to maintain a positive culture while managing daily restaurant operations.

Key Responsibilities

Operations Management

Oversee all daily restaurant operations including front-of-house and kitchen
Ensure food quality, speed of service, and cleanliness standards are consistently met
Maintain proper food safety and sanitation standards
Monitor inventory levels and place vendor orders as needed
Ensure opening, shift change, and closing procedures are properly completed

Team Leadership

Hire, train, and develop restaurant staff
Schedule employees according to business needs while controlling labor costs
Hold team members accountable to company policies and performance expectations
Coach employees to improve performance, professionalism, and service standards
Lead by example in attitude, work ethic, and leadership

Guest Experience

Ensure every guest receives excellent customer service
Address and resolve guest concerns professionally and promptly
Monitor and improve online reviews and guest feedback
Encourage staff to create a welcoming and positive guest environment

Financial Performance

Manage labor costs and scheduling efficiency
Monitor and control food and alcohol cost
Complete weekly inventory and operational reports
Identify opportunities to increase sales and profitability

Compliance & Standards

Enforce company policies including employee conduct and professionalism
Ensure compliance with health department regulations and alcohol service laws
Maintain proper cash handling and security procedures

Qualifications

Previous restaurant management experience preferred
Strong leadership and communication skills
Ability to manage a fast-paced environment
Strong organizational and problem-solving skills
Professional appearance and attitude

Key Performance Metrics

Labor cost targets
Food cost and alcohol cost control
Guest satisfaction and online review ratings
Staff retention and team development
Sales growth and operational efficiency

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