Job DetailsLevel: ExperiencedJob Location: Glen Allen, VA 23059Position Type: Full TimeEducation Level: High School/ GEDTravel Percentage: Up to 50% Job Shift: DayJob Category: Sales HVAC Outside Sales Representative Full-Time | Various Locations $28,600 – $62,400 / yr Annual Pay Range Reports To: HVAC Business Manager DEPARTMENT HVAC EXPERIENCE 2–3 Years Preferred BENEFITS ELIGIBLE AFTER 45 Days of Employment ROLE OVERVIEW The HVAC Outside Sales Representative works cooperatively with the Inside Sales Team and other members of the distribution team to grow business with existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. CORE RESPONSIBILITIES Sales & Customer Support Recommend additional items while taking customer orders Present price, credit, and terms in accordance with standard procedures and each customer's profitability profile Increase sales and average order size through cross-selling, up-selling, add-on sales, and promotional items Proactively recommend items needed by the customer to increase satisfaction and improve transaction profitability Order & Vendor Coordination Assist with customer transactions such as orders, quotes, system AHRI match-ups, and returns Provide accurate information regarding availability of in-stock items Obtain accurate shipment and delivery information from vendors; monitor scheduled shipment dates and expedite as needed Follow Special Order policy as stated in the Company Handbook Communicate unexpected increases or decreases in product demand to the purchasing department Product Knowledge & Pricing Compliance Educate customers on HVAC terminology, features, and benefits to improve product-related sales and customer satisfaction Obtain approval from the HVAC department in Golden Ring before price-matching or lowering American Standard Heating and Air Conditioning products in Shims Customer Relations & Standards Contact customers following sales to ensure ongoing satisfaction and resolve any complaints Fill requests for catalogs, information, or samples Set up and maintain accurate and organized customer files Adhere to the rules and regulations set forth in the Employee Handbook Other duties as assigned Qualifications QUALIFICATIONS High school diploma or GED required; minimum 2 years in a similar position (3 years preferred) Basic HVAC knowledge Valid driver's license and clean driving record required Product/applications and wholesale distribution experience preferred Strong customer service skills with the ability to adapt to different customer types Understanding of budgets and budget tracking Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint) BENEFITS Eligible to enroll on the 1st of the month following 45 days of employment: Medical, Dental & Vision Short & Long-Term Disability Life Insurance Flexible Spending Account (FSA) Telehealth Gym Reimbursement 401(k) with Company Match Free Surgery & Imaging Program* Free Medications* Delta Perks — Local Discounts Discount Hub Coverage available for families * Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms. Additional duties may be assigned as needed. We are an equal opportunity employer.

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