Service Technician - Intermediate

Company Overview:

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.

Position Summary                        

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system.  The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. 

• Locate and alleviate trouble with damaged equipment or wiring. 
• Readjust equipment, repair or replace inoperative equipment and test for operation. 
• Read blueprints, building and electrical plans in order to complete equipment repairs. 
• Prepare trouble order forms to report temporary repairs. 
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications - External

Education/Certification:                         

• High school diploma or GED.
• Nicet Level 3 Certification preferred.

Experience:

• Minimum 8 years experience installing and inspecting/repairing ADT or comparable product

Skills:

• Excellent communication skills.
• Valid driver's license required. 
   
   

Pay and Benefits Disclosure

The pay range for this role is $23.00-$31.00 (plus commission, where necessary) per hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.