Service Writer - Volvo Cars White Plains

Job Description - Service Advisor - Volvo Cars White Plains

Company Overview

The Premier Collection believes that its people are its most important assets. The Premier Collection was founded on 4 business principles: Integrity, Fair & Competitive Pricing, Excellence in Service and Respect for the Individual. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our teammates are empowered and trained to be leaders within our organization.  The automotive industry is rapidly progressing. Every day, The Premier Collection takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. 

• Work/life balance - 5 day work week & up to 3 weeks vacation.
• Competitive hourly pay based on experience
• Ongoing training and Career Development 
• Professional Seminars
• Employee Discounts on all new car, used car, service parts, accessories and gear
• Monthly Birthday and Anniversary Celebrations
• We 100% believe in promoting from within
• Free lunch on Saturdays
• Flexible Schedules
• Health insurance with 50% employer contribution
• Opportunities for advancement
• Family-friendly atmosphere 
• 3rd generation family business
• All new state of the art facilities
• 401(K) Plan
• We support Alex’s Lemonade, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, woman’s community housing, shelters, food banks, feeding Westchester.

Automotive Service Advisor Responsibilities

• Greet and guide clients in the service drive through the service process. 
• Assist customers in identifying and explaining their concerns
• Explain maintenance based on mileage and time passed since last visit
• Coordinate Valet for pickup and delivery of customer’s vehicles
• Ensure proper documentation of Complaint, Cause and Correction
• Following up after service to assist customers with additional questions
• Represent The Premier Collection’s brand with excellence 
• Highly organized and eagerness to improve
• Willingness to take initiative
• Computer literacy, quality writing and grammar skills
• Provide an exemplary level of customer service. 

Automotive Service Advisor Qualifications

• Caring and empathetic
• Ability to maintain hardworking, high-energy personality throughout the workday
• Positive can-do mentality, eager to improve
• Excellent verbal and written communication skills
• Ability to thrive in a collaborative team setting
• Effective listening and communication skills
• Attention to detail in follow-through and closing skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.