Lead Service Technician

About the Company

As a unified global group, Idaho Steel, Kiremko, and Reyco bring together decades of innovation, craftsmanship, and partnership in food‑processing technology. We set new standards for reliability, efficiency, and long‑term value. With a strong foundation of craftsmanship, innovation, and a commitment to sustainable progress, we bring together teams around the world who share a passion for quality and continuous improvement.

Our people take pride in their work, support one another, and stand behind the equipment we build. As we continue to grow, we’re looking for individuals who want to be part of a stable, forward‑thinking organization where dedication, ingenuity, and teamwork drive everything we do.

Job Description:

We’re looking for a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.

The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes. This is an ideal opportunity for a strong leader with technical aptitude who enjoys problem-solving, mentoring teams, and making an impact in a fast-paced manufacturing environment.

Job Responsibilities: 

• Lead daily service and installation operations, ensuring timely response and high-quality execution
• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion
• Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control
• Oversee service-related inventory, tools, equipment, and parts availability
• Establish and improve service procedures, best practices, and safety standards
• Ensure prompt resolution of customer service inquiries, issues, and escalations
• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance
• Analyze service and installation data to identify trends and improvement opportunities
• Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency
• Troubleshoot service and operational challenges and implement corrective actions
• Drive continuous improvement initiatives to optimize service delivery and productivity
  

Leadership Responsibilities:

• Interview, hire, onboard, and train service and installation staff
• Oversee daily workflow and resource allocation
• Provide timely performance feedback and evaluations
• Address employee relations matters, including discipline and terminations, in accordance with company policy
  

Job Requirements and Qualifications:

• Strong leadership experience managing service, installation, plant, or branch teams
• Solid technical knowledge of manufacturing processes, equipment, or industrial service operations
• Excellent problem-solving and decision-making skills
• Strong verbal and written communication skills for working with customers and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of safety standards, quality systems, and customer service best practices
• Experience with project management, scheduling tools, and ERP/CRM systems preferred
  
  

Education & Experience:

• 3–5+ years of management experience in service, manufacturing, plant, or branch operations
• Proven success leading teams and meeting operational goals
• Technical background in manufacturing, service operations, or industrial equipment
  

Benefits: 

• Medical, dental and vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Disability insurance
• 401(k), company match and profit sharing
• Paid vacation, holidays, & sick leave
  
• Continued education reimbursement
• Years of service bonus
• Flexible schedule opportunities