Account Manager

Job Title: Account Manager

Job Description

The Account Manager is responsible for maintaining and growing key customer relationships in the Aerospace and Defense Market, acting as the primary point of contact between the company and the client to ensure customer satisfaction and successful program management. This role requires a technical background and a strong desire to serve the customer, with responsibilities spanning from managing the quotation process for new parts to supporting and contributing to continuous improvement initiatives.

Responsibilities

• Act as the primary point of contact for all customer requests.
• Develop and maintain in-depth knowledge of customer business and market trends.
• Manage the quotation process for new parts.
• Coordinate with the Engineering, Supply Chain, and Operations teams to ensure timely and successful launch of new customer projects.
• Collaborate with Manufacturing, Operations, and Quality teams to maintain long-term profitability, address customer concerns, and increase customer satisfaction.
• Utilize the CRM database to maintain accurate contact, account, opportunity, and complaint records.
• Use the ERP system to enter, manage, and track customer orders.
• Conduct periodic virtual or in-person meetings to determine requirements of new opportunities and provide status updates.
• Prepare quarterly and annual sales forecasts to support company profit planning.
• Support and contribute to organizational and customer-focused continuous improvement initiatives.
• Maintain professional and technical knowledge of industry trends through attendance at vendor meetings and industry trade shows.

Essential Skills

• Proficiency in sales, customer service, and account management.
• Strong skills in sales support, data entry, and administrative support.
• Experience in order processing and customer service orientation.
• Proficiency in Microsoft Office.
• Experience with order entry and inside sales.

Additional Skills & Qualifications

• Bachelor’s degree in business, engineering, or related field from an accredited institution.
• 3-5 years of experience in the industry or position with a track record of achieving results.
• Understanding of the Aerospace and Defense procurement process including regulations.

Work Environment

Work is performed in an office environment, requiring the ability to work as part of a team or independently with limited supervision. The role involves up to 10% travel.

This is a Permanent position based out of North Ridgeville, OH.

The pay range for this position is $75000.00 - $95000.00/yr.

On the job training Career growth opportunities Competitive benefits Profit-sharing plan

This is a fully onsite position in North Ridgeville,OH.

This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.