Position: Operations Manager

Reports to: Club Manager

Employee Type: Full Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

Manage club follow ups to ensure members are not past due and current
Executes procedures as outlined by front desk and kids club manuals
Assist Club Manager with all club operations as needed
Responsible for daily register deposits
Maintains office supply order
Responsible for desk inventory
Responsible for submitting product orders
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
Ensures front desk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Develop and build a team atmosphere among staff and departments
Ability to respond to common inquiries or complaints from members
Attend all social functions within the club
Participate in group classes and regular exercise

Job Requirements:

Available to work weekends and evenings and holidays
Ability to work well with others
Experience in cash handling and credit cards
1-2 Years’ experience in customer service function

Physical Requirements:

Ability to stand for long periods of time
Ability to lift up to 45 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking

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