Description

The Assistant Front-End Manager assists the Front-End manager in overseeing daily operations, supervising cashiers, and ensuring a high standard of customer service. Key duties include managing team breaks, handling customer complaints, resolving POS issues, managing cash drawers, and ensuring the front-end is clean and organized. This role often assumes full responsibility for the department in the absence of the manager.

Essential Duties and Responsibilities:

Directly supervise cashiers and baggers to ensure efficient checkout flow.
Create or maintain staff schedules to ensure proper coverage during peak hours and break times.
Monitor employee performance and provide ongoing coaching, feedback, and training.
Maintain front-end cleanliness and ensure equipment (POS systems, registers) is functional.
Order and maintain inventory for front-end supplies.
Address and resolve customer inquiries and complaints professionally.
Enforce company policies and procedures regarding refunds and price overrides.
Opens and closes store.
Other duties as assigned.
Observe all store rules and company policies.

Requirements

Education/Experience:

High school diploma or general education degree (GED); and three years related experience and/or training; or equivalent combination of education and experience.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Leadership Ability:

Strong leadership skills and conflict-resolution abilities

Computer Skills:

Microsoft Office. Proficiency with Point of Sale (POS) systems, cash reconciliation.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job and work a flexible schedule including weekends and holidays. Some requirements may be modified to accommodate individuals with disabilities:

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