SUMMARY OF RESPONSIBILITY:

The Patient Care Representative for SoNE HEALTH Medical Group will provide support in the daily operations of the medical office and ensure that patients receive the highest level of care. This role ensures smooth operations in the medical office by handling patient appointments, phone calls, maintaining records, and creating a welcoming and organized environment. This position requires strong computer skills, attention to detail, familiarity with some medical terminology, and experience with health insurance.

This position is full time, with a schedule of 40 hours per week.

This position is located in Enfield, CT.

ESSENTIAL FUNCTIONS:

Schedule appointments i.e.. new patient appointments, sick visits, physicals, & office visits
Answer telephone calls & process requests
Process and file e-faxed documents into the appropriate patient’s chart
Process incoming and outgoing medical records requests
Scan paperwork into the appropriate patient’s chart
Monitor patient portal messages & respond as appropriate
E-fax referrals, school physical forms, & other patient paperwork to designated location
Greet & check-in patients for appointments
Verify patient demographic information i.e.. insurance, address, phone number, etc.
Obtain all necessary signatures, insurance cards, & ID’s
Collect co-pays & balances from patients
Check patients out, schedule follow ups, & monitor when patients are due for a physical
Review upcoming appointments to anticipate needs, supplies, & completeness
Notify patients about labs due for their physical and/or medication check appointments, as appropriate
Report needed supplies for ordering to Practice Manager as inventory is used

Other Functions:

Performs other duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

High school diploma or equivalent, Associate’s degree preferred
Minimum of 2 years medical office experience or equivalent required
Athena experience preferred

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to maintain a stationary position and move or traverse.
Ability to transport and/or maneuver objects weighing up to 20 pounds.
Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The dexterity necessary to utilize a computer keyboard regularly is essential
Busy work environment subject to frequent interruptions and shifting potentially conflicting priorities.

ADDITIONAL REQUIREMENTS:

As a condition of employment at SoNE HEALTH, all employees must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts.
For the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza.

ADHERENCE TO THE SoNE HEALTH CODE OF CONDUCT:

Code of Conduct: Employee will understand and follow the guidelines and standards outlined in the SoNE HEALTH Code of Conduct and demonstrate an understanding of the SoNE HEALTH Mission, Vision and Core Values.
Policies and Procedures: Employee will comply with all SoNE HEALTH policies and procedures relevant to their role, including those related to compliance, safety and confidentiality.
Regulatory Requirements: Employee will ensure actions and behaviors are in accordance with applicable laws, regulations, professional standards, policies, procedures and the Code of Conduct.

SoNE HEALTH BENEFITS:

Earned time off, sick time, company holidays and one floating holiday
Employee Assistance Program
Employee Discount Program for discounts on entertainment, travel, and shopping

Learn more about this Employer on their Career Site