Benefits:

Health insurance
Paid time off
401(k)
401(k) matching
Dental insurance
Bonus based on performance

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Confirmation of next day appointments

Requirements (Entry Level)
Must‑Haves:

Strong verbal and written communication skills.
Basic computer skills; ability to learn and use dispatching / scheduling software.
Able to multitask, stay organized, and handle changing priorities.
Reliable attendance, punctuality, and professionalism.
Good interpersonal skills—team player mindset.
Ability to pass background check and drug screening.

Nice to Have:

Previous experience in customer service or call taking/ dispatch roles.
Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
Some experience handling phone calls in a busy environment.
Knowledge or interest in electrical/ home service industry (but not required).

Working Conditions

Fast‑paced environment, especially during high demand / emergency or after storms.
Office‑based role with phone/computer use.
May require shift work (evenings, weekends, holidays) depending on service hours.
Included in on call rotation.

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

Work schedule would be Monday to Friday 9am to 5:30pm, with on call rotation approximately 1 day per week and weekend rotation with the call taking team.

Learn more about this Employer on their Career Site

Customer Support Call Taker