Customer Service Specialist

Description

We are seeking a detail-oriented and professional Customer Service Specialist to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to our products and services.
• Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve customer issues with professionalism and urgency.
• Support the sales team with orders and customer follow-ups.
• Uphold company standards for service quality and responsiveness.
• Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service, preferably in a distribution or industrial setting.
• Knowledge of cutting tools, machining, and industrial tooling products strongly preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and collaboratively in an office environment.
• Attention to detail and strong organizational skills.
• Technical aptitude or willingness to learn product specifications.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.
• Financial Wellness.

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.