IT Technical Analyst

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

*This is a remote opportunity

• Accurate and Comprehensive Requirements Elicitation and Documentation.
• Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking to solve or fulfill needs of low to moderate complexity;
• Utilizing knowledge management and escalates issues when necessary.
• Responsible for taking on-call on a regular basis
• Follows appropriate change control process at all times
• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
• Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
• Develop knowledge and participate in the transition to operations functions following implementation delivery.
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
• Participate in supporting functions which may include developing test plans, perform test plans, facilitating with end users for end user acceptance testing and may develop application validation scripts for ongoing operations teams.
• May provide guidance and training and problem solving assistance to other team members.
• ​Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.

Requirements Gathering & Documentation: Proven ability to elicit, analyze, document, and manage functional and non-functional requirements from diverse business stakeholders (e.g., clinicians, administrators, operations). This includes experience with user stories, use cases, process flows, and BRDs.Stakeholder Management: Excellent communication, negotiation, and interpersonal skills to effectively engage with and manage expectations of various stakeholders at all levels.Process Mapping & Optimization: Experience analyzing existing business processes, identifying inefficiencies, and recommending solutions leveraging Salesforce capabilities.Data Analysis & Reporting Needs: Ability to understand and document data requirements, reporting needs, and KPIs for various business units.Analytical & Problem-Solving: Strong analytical skills to diagnose issues, propose solutions, and critically evaluate options.Communication & Documentation: Exceptional verbal and written communication skills for creating clear and concise documentation, presentations, and leading workshops.Facilitation Skills: Ability to lead meetings, workshops, and training sessions effectively.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Job Requirements

• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment Required
• 4-7 years’ experience working in IT as an Application Systems Analyst or Technical Analyst role Required