Operations Team Lead

About the Role

Reporting to the Manager of Operations and collaborating with the operations team at Tersus, you will be leading a team of operations associates to ensure the success of our brand partners. You will be responsible for leading a team of associates and must learn every aspect of the process required to make the team and Tersus successful. You are a leader willing to get your hands dirty while also stepping back to assess the entire process to know when and how to make changes and evolve with a growing business. This is a physically demanding role but also requires some level of strategic thought and willingness to collaborate and communicate up and down the organization.

Key Responsibilities

• Provide leadership and strategic direction to frontline teams through direct management, ensuring consistent execution of operational standards, performance management, and team development.
• Execute against the team's process to hit monthly goals for Tersus and our partners.
• Create accountability on the team and ensure expectations are clearly communicated and delivered against.
• Get the most out of your team through demonstrating leadership by doing and coaching.
• Use all internal tools and develop best practices to track employee performance, hours, and adherence to our Employee Handbook.
• Effectively communicate with your manager and team members on a daily basis.
• Maintain a high level of professionalism, empathy, and ability to adapt to a changing environment.

Success Metrics

Operational/Team Performance

• Daily and weekly production goals are consistently met or exceeded.
• Tasks completed with high accuracy and adherence to quality standards.
• Measurable improvements in efficiency and productivity over time.

Leadership and Development

• Support team members by coaching and setting clear expectations.
• Associate growth and readiness for expanded responsibilities.

Operational Impact

• Consistent daily workflow with minimal disruptions.
• Quick identification and resolution of operational issues.
• Safe work environment with adherence to safety standards.

Overall Business Impact

• Positive feedback from peers, management, and brand partners.
• Process improvements and innovative solutions contributed to the operation.
• Alignment with Tersus mission and company values of operational excellence and continuous improvement.

This Position Requires

• A positive and growth-oriented mindset.
• Proven track record of ownership and results.
• A willingness to jump into any and all tasks to help the company succeed.
• Demonstrated experience working within a physical operations environment.
• Strong interpersonal skills — comfortable communicating with senior management and business leaders in a clear and effective manner.
• Proactivity: acts without being told what to do and brings new ideas to the company.

Ideal if You Have Some Combination of

• Warehouse or laundry experience — experience in e-commerce/retail distribution and fulfillment, either vertically integrated or 3PL.
• Worked with apparel or outdoor brands.
• Interest or experience in the circular economy.
• Bilingual preferred (English/Spanish).

Compensation & Benefits

• Pay: $20.00-$26.00/hour - Overtime Pay 
• Full-time 40-45 hrs/week • 8-hour day shifts • Monday-Friday (weekends as needed) • No nights
• Advancement opportunities available
• Work with environmentally sustainable technology 
• 401(k)
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Location

• Based in Englewood, CO on site
• Job Type: Full-Time