Overview

Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel.

Responsibilities

Ensure the guest is being provided with superior customer service
A passion for excellent service and the organization’s vision
Commitment to learning what our customers' needs and wants are.
Encourage mutual accountability in service and inspiring others
Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
Willingness to discover opportunities to exceed the customer's expectations
Ability to grasp instructions
Uphold a teamwork experience offering assistance where available or when requested.
Ability to accept responsibility readily and grasp instructions
Adhering to policies and procedures outlined on the slot floor
Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
Responsible for balancing assigned daily cash float
Identifying and report counterfeit bills
Responsible for the initial response to customer complaints, claims, and inquiries
Ensuring all slot operations are in compliance with AGLC terms and conditions
Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
Support and communicate with all associates on the casino gaming floor
Daily execution of assigned operational goals and objectives
Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
Actively promote the Casino’s Resort Club
Responsible for slot machine box pulls
Ability to grasp instructions and adjust to changing conditions
Uphold a teamwork appearance offering assistance where available or when requested
Maintain an updated AGLC gaming workers license
Ability to walk for long periods at a time
Practices operational efficiencies
Ability to accept responsibility readily
To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
All other duties as assigned

Qualifications

Slot experience is an asset
Cash handling is a definite asset
High School Diploma an asset
Must be able to register with AGLC
Excellent customer service skills
Basic math (counting currency)

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

A competitive wage and excellent benefits.
Shuttle service from West Edmonton location.
All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
An opportunity to work within a progressive, exciting team environment.
An opportunity to work with a skilled Management team.

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