F&B Operations Administrator

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title:  F&B – Operations Administrator                 

Business Unit:  Food & Beverage                            

Position Reports to:  Food and Beverage Director                           

Positions Reporting to this Role:  None

Location:  Washington

Employment Type: Flex Year Round (9-11 months)

Pay/Status: $32 - $35 + Benefits / Non-Exempt – Hourly / Hybrid

RESORT OVERVIEW, CULTURE AND VISION   

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers.  We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands. 

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.  

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity
We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

This position provides support to the Food and Beverage Team, requiring exceptional communication skills, attention to detail, and the ability to manage multiple priorities. The F&B - Ops Admin will be responsible for behind-the-scenes Food and Beverage operational support, such as collaborating on and maintenance of organizational systems, SOPS, and ongoing Crystal Mountain Hospitality program development.  This person must be resourceful, discreet, and able to thrive in a busy environment.

ESSENTIAL DUTIES

• Assists F&B Leadership in forecasting and supporting budget development
• Assist with par levels and ordering product
• Coordinates product deliveries or support services to venues, via cross-departmental communication
• Manages invoice input and transfers, assists with inventory counting, and completes inventory entry into FoodTrak, log maintenance and tracking, and general support
• Coordinates staff meeting notes and cross-departmental communication for planning and execution
• Model hospitality professionalism and nurture a positive working environment
• Supports with tech-related services including, but not limited to, POS, inventory, operational systems
• Gather guest & employee feedback and recommend improvements to management
• Assist in administering training programs
• Assists with costing and financial management of operational components, such as food costing/inventory
• Maintains and updates operational files, documents – electronic and printed, and systems as needed
• Delivering excellent customer service
• Other duties as assigned

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• 3+ years’ experience in a lead role in the hospitality industry in a FOH or BOH capacity
• 2 years’ experience with administrative systems and hybrid work communications
• POS experience, MS Office experience, inventory and finance program experience required
• Positive attitude and excellent communication skills, in-person and electronic
• Excellent organizational and time management skills
• Proven ability to manage multiple priorities with a calm, pro-active approach, applying discretion as needed
• Must have Washington MAST Card
• Must have Washington Food Handler Card
• Ski/Snowboard skills preferred, training is available

 PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation, as needed.

• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer