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Customer Experience Representative

Velocity Network, Inc.
Posted 16 days ago, valid for 17 days
Location

Erie, PA, US

Salary

Competitive

Contract type

Full Time

Health Insurance
Paid Time Off
Life Insurance
Disability Insurance
Employee Assistance
Flexible Spending Account

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Sonic Summary

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  • Velocity Network, Inc. is seeking a Customer Experience Representative for their Fiber to the Home team.
  • The role involves advising customers about fiber optics and providing exceptional customer service through sales calls and handling inquiries.
  • Candidates are expected to have at least 1 year of experience in a customer service or sales role.
  • The position offers a competitive salary along with a comprehensive benefits package including health, dental, and vision insurance.
  • Additional perks include a 401(k) plan with company match, paid time off, and access to an on-site fitness facility.

Description

Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls. In addition, responsibilities will include providing exceptional customer service in the areas of bill inquiries, service issues, payments, and handling equipment returns.


VNET offers an outstanding work environment and a competitive compensation and benefits package including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts/Section 125 Plan
  • 401(k) Savings Plan with a company match
  • Life Insurance
  • Short Term Disability Insurance
  • Paid Time Off
  • Sick Time
  • Paid Holidays
  • Employee Assistance Program
  • Free Parking
  • On-Site Fitness Facility

If you’re looking for a challenging career that will allow you to showcase your talents, skills, and expertise, a position at VNET could be a great fit!




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