Traveling New Patient Coordinator

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with new patient consultations. 

Position Overview:

As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:

  • Office tours

  • Treatment and financial overview

  • Taking initial records (photos, X-rays, etc.)

  • Scheduling bonding and recall appointments

  • Sending patient and doctor correspondence

• Prepare and present bonding contracts:

  • Set up contracts prior to bonding appointments

  • Review financial agreements and collect payments

  • Post payments, submit insurance claims, and set up auto-drafts

• Maintain and manage patient reports and appointment confirmations

• Schedule ongoing maintenance and follow-up appointments

• Monitor and respond to office emails

• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills

• Strong organizational, planning, and communication abilities

• Ability to thrive in a fast-paced, multi-location environment

• Professional appearance and demeanor

• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)

• 1–2 years of dental experience (required)

• Orthodontic experience (preferred)

• NC X-Ray Certification (required)

• Ability to lift up to 15–20 lbs

• Reliable transportation and willingness to travel between Dunn and Durham

Why Lane & Associates?

• Competitive Pay!

• Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more!

• 401(k) with Employer contribution – available after just 90 days!

• Quarterly Performance Bonuses!

• Off at 2PM on Fridays!

• Uniform Allowance!

• Paid Time Off + Paid Holidays!

• Fun Company Events & Marketing Campaigns Throughout the Year!

• Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!

• Birthday & Work Anniversary Surprises from Ownership!

• Employee Assistance Program!

• and so much more!