Lead Plumbing Technician

At Baker Home Energy we thrive off of truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth. 

Summary

We are seeking an experienced and motivated Lead Plumbing Technician to oversee residential plumbing projects and serve as a technical expert in the field. This role leads the installation, maintenance, and repair of plumbing systems while ensuring high-quality workmanship and an exceptional customer experience.

Primary responsibilities include water heater replacements, water filtration and treatment systems (including reverse osmosis and softeners), and other residential plumbing upgrades. This position also provides cross-functional support on HVAC-related tasks as needed.

Key Responsibilities

• Lead and perform installation, maintenance, and repair of residential plumbing systems, including water heaters and water treatment solutions

• Serve as the on-site project lead, ensuring jobs are completed efficiently, on time, and to company standards

• Train, mentor, and support the development of junior technicians and apprentices

• Diagnose complex plumbing issues and deliver effective, long-term solutions

• Ensure all work complies with applicable local, state, and federal codes and regulations

• Communicate clearly with homeowners regarding system issues, solutions, and preventative maintenance

• Identify opportunities for system upgrades or additional services that align with customer needs

• Perform routine inspections and preventative maintenance to maximize system performance

• Maintain accurate job documentation, service records, and material usage

• Uphold safety standards and maintain clean, organized job sites

Qualifications

• 5+ years of residential plumbing experience (lead or supervisory experience preferred)

• Strong expertise in water heaters, filtration systems, and water treatment solutions

• Proven ability to train and mentor others in a field environment

• Excellent communication and customer service skills

• Experience with software such as Microsoft Office, ServiceTitan, Salesforce, or similar platforms

• Willingness to pursue continued education or certifications (e.g., State Plumbing License, Journeyman Certification, EPA Certification, Water Treatment Certification)

• OSHA and CPR certifications preferred

Knowledge & Skills

• Advanced knowledge of residential plumbing systems, codes, and safety regulations

• Strong troubleshooting and problem-solving abilities

• Working knowledge of HVAC systems is a plus

• Ability to manage projects and adapt in dynamic jobsite environments

• Physically capable of working in confined or challenging conditions

Technical Expertise

• Skilled in pipe fitting, cutting, threading, and welding using manual and power tools

• Experience with modern plumbing technologies (tankless water heaters, smart water systems, eco-friendly fixtures)

• Proficient with plumbing tools and diagnostic equipment, including video inspection tools

• Knowledge of proper sanitation and safe waste disposal practices

• Ability to identify customer-focused upgrade opportunities

What Sets You Apart

• Strong leadership mindset with the ability to motivate and guide a team

• Customer-focused approach with the ability to educate and recommend solutions

• Effective time management and ability to handle multiple projects

• Professionalism and strong work ethic

Work Environment

• Field-based role at residential job sites

Physical Requirements

• Ability to stand, kneel, bend, and climb for extended periods

• Comfortable working in confined spaces and at heights

• Ability to lift up to 50 pounds

• Must be able to distinguish color-coded systems and components