Who We Are:

At SVT Fleet Solutions, we’re a dedicated team focused on providing top-tier fleet management services - from preventative maintenance and compliance to customized fleet management solutions and support. We partner with clients across industries to ensure their vehicles stay safe, efficient, and road-ready, while delivering reliable, high-quality service that businesses can count on.

What's in it for You:

SVT Fleet Solutions is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join SVT, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do:
The Service Advisor greets customers and communicates daily with customers on status of trucks. The Service Advisor also generates service and repair orders by ascertaining service requests and performance problems; verifies warranty and service contract coverage; inspects vehicles, writes repair orders and daily maintains customer rapport and records. The Service Advisor also reviews jobs when they are complete and closes jobs. Other responsibilities will include:

Customer Service Duties:

Greets customers upon arriving in maintenance area
Ascertains vehicle problems and services by listening to customer’s description of symptoms
Clarifies description of problems
Conducts inspections
Proactively checks for recalls
Submits documentation for warranty repair orders
Retrieves mileage and vin numbers from vehicle
Checks vehicle maintenance records
Examines service schedules
Maintains customer rapport by providing explanation of estimates and daily updates
Calls customer when job is complete and truck is ready for pick up
Establishes good customer relations by providing estimates and timelines
Administrative duties on per-need basis

Repair Order Duties:

Verifies warranty and service contract coverage by examining records and papers
Explains provisions and exclusions
Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
Obtains approval signatures
Enters RO into service database system and sends to Estimator and Dispatcher
Monitors repair work to ensure vehicle will be ready when promised
Prints warranty
Prints repair orders
Issues sublet purchase order numbers
Reviews jobs when completed
Collects payment from jobs
Closes jobs

Job Qualifications & Requirements:

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast-paced environment
Work well with internal and external customers

Compensation:

$30-$40/hour (based on experience and qualifications)
Full-time position

Physical Requirements:

Must be able to pass a post-offer drug screen, physical and background check.

Benefits Velocity Vehicle Group Offers:

Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Learn more about this Employer on their Career Site

Service Advisor - Escondido, CA