SUMMARY

The Private Patrol Operations Manager (PPOM) oversees the day-to-day security operations of the company. This role ensures officers are properly scheduled, supervised, trained, and deployed in accordance with company SOPs, client post orders, and New Mexico RLD requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including, but not limited to the following)

Daily oversight of security operations and officer performance
Scheduling, deployment, and coverage of all assigned posts
Ensuring officers maintain valid licenses, training, and certifications
Conducting site inspections and post audits
Reviewing reports, incidents, and use-of-force documentation
Serving as liaison between clients, officers, and the PPO
Implementing corrective action and coaching when necessary
Assisting with hiring, onboarding, and training coordination

EDUCATION/EXPIRIENCE/QUALIFICATIONS

High School Diploma or GED required.
Must be at least 21 years of age.
Must hold a valid New Mexico Level I, II, III, & PPOM license
Prior supervisory or management experience in security operations
Knowledge of NMRLD regulations and private patrol operations
Ability to manage personnel across multiple sites
Must maintain license, firearms qualification, and certifications in good standing
Must demonstrate competency and judgment in use-of-force decision-making
Must maintain license and certifications in good standing
Must pass background check and drug screening
Must maintain license in good standing
Must hold a valid Santa Clara Pueblo Gaming license (if applicable).
Must hold a valid Driver’s License.
Excellent customer service skills.

AUTHORITY & LIMITATIONS

Authorized to enforce company policies and SOPs
May recommend disciplinary action; final decisions rest with the Private Patrol Operator (PPO)

PHYSICAL DEMANDS / WORK ENVIRONMENT:

The Guard must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds.
The Guard is required to sit, stand, and walk for long periods of time.
The Guard is regularly exposed to outside weather conditions.
The noise level in the work environment is usually moderate. However, based on the assigned location/site, the noise level increases to loud.
The Guard is exposed to secondhand cigarette smoke and could be exposed to stressful situations and irate individuals.

Learn more about this Employer on their Career Site

Private Patrol Operations Manager (PPO)