Hotel Operations Manager

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SUMMARY:

Responsible for the successful overall coordination and direction of all activities related to the Hotel operation, ensuring smooth and efficient operations, and in accordance with the Company’s policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES but are not limited to include the following: 

• Creates, develops and implements an effective strategy of organization for the Hotel, ensuring maximum guest service and satisfaction.
• Develops short and long term financial and operational plans that correspond to the overall objectives of the Hotel. Responsible for the operation of the Hotel Front Desk, Housekeeping department including, Rooms, and House Persons.
• Assists in maintaining monthly inventory controls of all equipment, cleaning supplies, linen and guest supplies. Ultimately responsible for monitoring consumption and ordering replacement of guest amenities and cleaning supplies.
• Coordinate Housekeeping employees in the proper execution of their responsibilities and monitors work needed in other areas as required.
• Routinely inspects work areas, identifying cleaning needs, potential safety hazards, problems or repair needs, and notifies the appropriate individuals for proper resolution.
• Manages the room inventory function to maintain the highest possible room occupancy and average daily rate.
• Achieves budgeted revenues and expenses, maximizes profitability while maintaining procedures for; credit control, handling of financial transactions, guest security and Emergency Operating Procedures.
• Reviews departmental guest complaints, ensuring corrective action is taken in a timely manner.
• Prepares various departmental reports, including the daily forecast of arrivals and departures.
• Communicates with other departments to ensure proper handling of guests and groups.
• Facilitates the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with the Hotel Employees.
• Maintains adequate staffing levels in the Front Desk, Housekeeping, and House Persons by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining, and terminating employees as needed.
• Assist with the ordering process, adhering to all Purchase Orders and our internal controls.
• Provide a responsible course of action to all guest complaints, Internet Reviews, etc.
• Control and provide strategies to maximize revenue by conducting market research and intensive internet research.
• Utilize leadership skills and motivation techniques in order to maximize productivity and satisfaction of the Hotel team.
• Responsible for maintaining a consistent, regular attendance record.
• Assist the Director of Hotel Operations with any other duties assigned.

SUPERVISORY RESPONSIBILITIES: 

Directly supervises the activities of all Employees who work in the area of the Hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. 

EDUCATION and/or EXPERIENCE:

Minimum of 2 years prior hotel supervisory experience, with progressive supervisory experience required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The Employee is regularly required to lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ability to work around chemicals in enclosed locations.

Ability to safely use cleaning products and safely operate cleaning equipment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed with exposure to heat, fumes, water and steam and cleaning chemicals in enclosed areas. 

The noise level in the work environment is usually moderate.

Employee is exposed to second hand cigarette smoke

CONTACT:

Frequent contact with Guests. Frequent contact with Employees. Moderate contact with Vendors.