Referral Supervisor

Position Overview: The Referral Supervisor leads the referral coordination team, ensuring that patient referrals are processed accurately, efficiently, and on time across the organization. This role involves managing daily operations, including insurance verification, appointment scheduling, provider communication, and care coordination. The supervisor is responsible for hiring, training, and managing the performance of staff while ensuring adherence to organizational policies and healthcare regulations. This position plays a key role in ensuring a smooth patient journey by facilitating communication and ensuring seamless transitions to specialists or external facilities with a strong emphasis on process improvement and team development.

What You Will Do:

• Supervise, train, onboard, and manage the performance of referral coordinators.
• Assist with hiring, scheduling, and conducting performance reviews.
• Oversee the full referral lifecycle from intake to scheduling and follow-up ensuring accuracy, timeliness, and completeness.
• Address complex issues related to referrals, insurance requirements, and provider coordination.
• Develop, implement, and standardize referral procedures in line with healthcare regulations and organizational policies.
• Ensure compliance with HIPAA, documentation standards, and internal protocols.
• Act as a liaison between providers, departments, external health systems, and patients.
• Recommend workflow and system improvements to enhance efficiency and care delivery.
• Track referral metrics, identify bottlenecks, and implement process improvements.
• Develop standards, optimize workflows, and guide staff through complex processes, including insurance verification, provider communication, and EMR/REF system navigation.
• Obtain and maintain a Community Health Worker (CCHW) certification and/or Certified Health Education Specialist (CHES) certification.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in health education or related field.
• 1 year of experience in Healthcare Administration, referral coordination, or a related area.
• Familiarity with EMR/EHR systems and insurance verification processes.

Preferred Qualifications:

• Bilingual English and Spanish.

Physical Requirements:

• Ability to balance, bend, lift, carry, and pull up to 20 lbs.
• Ability to sit and stand for extended periods, typically longer than four hours.
• Flexibility to work a varied schedule, including evenings, weekends, or as needed.
• Manual dexterity and ability to use hands and fingers for feeling, grasping, and operating office equipment.
• Adequate hearing ability for communication and monitoring office environments.
• Good vision for reading documents, operating office equipment, and observing surroundings.
• Capability to stoop, crouch, crawl, or kneel as necessary for office tasks.
• Ability to talk clearly and effectively for communication.
• Ability to walk and move around the office environment.
• This position involves possible exposure to bloodborne pathogens and infectious materials.

Exposures:

• Airborne Pathogens
• Blood borne Pathogens-Category I
• Chemicals
• Electrical current; machine vibration; moving parts.
• Muscular and muscular strain
• Noise
• Odors, fumes, toxicants, explosive materials, and chemicals
• Temperature
• Vision and hearing strain

What We Offer:

• 401(k) Retirement Plan
• 7 Paid Holidays
• Paid Sick Time
• Comprehensive Medical, Dental, and Vision Insurance
• 100% Employer-Paid Basic Life Insurance
• Voluntary Employee Supplemental Benefits
• Employee Assistance Program (EAP)
• Education Reimbursement
• Flexible Spending Account (FSA)

Who We Are:

As a Federally Qualified Health Center (FQHC) and 501(c)(3) nonprofit, El Centro Family Health is dedicated to providing affordable, accessible, and high-quality healthcare to the people of Northern New Mexico. Our mission is to enhance the quality of life in our community by delivering primary care and health education through a network of clinics and collaborative programs. At El Centro, we are committed to offering vital health services in a compassionate, supportive, and patient-centered environment.

Equal Employment Opportunity Statement:

El Centro Family Health is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. We are committed to fostering a diverse and inclusive workplace for all.