Front Desk Clerk and Night Auditor, Holiday Inn Estes Park

Delaware North Parks and Resorts is searching for a customer-service focused, full-time Front Desk Clerk and Night Auditor to join our team at Holiday Inn Estes Park in Estes Park, Colorado. Working in an exciting, fast paced environment, you will never have a dull day at work. If you are interested in being responsible for night auditor and front desk duties, apply to join our collaborative team today.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 50% off food & beverages
• 20% off retail items
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life in Estes Park

Looking for a job you love in a place you'll never want to leave? Be part of a global team on the doorstep of Rocky Mountain National Park! Enjoy the thrill of the outdoor activities with the convenience of living in the town of Estes Park.

• Dorm-style housing available for $85/ week, including wi-fi and all utilities
• Low-cost off-site laundry facility
• Tons of outdoor activities, including:
  • Access to hiking and backcountry skiing in Rocky Mountain National Park
  • Rock climbing in Performance Park
  • Mountain biking in Hermit Park
  • Horseback riding, nature watching, camping, fishing, and much more!

Holiday Inn Estes Park is a haven for outdoor enthusiasts. The hotel is only two miles from the Rocky Mountain National Park and a short walk to the heart of town. Our natural playground offers many outdoor activities: hiking, biking, fly fishing, and rafting. We offer on-site housing and discounts on meals, retail, and lodging.

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

• Run night audit function, reconcile credit card payments, input sales and manual sales sheets, understand guest folio, explanation of billing and how to make any needed corrections
• Review pending advance deposits and charges, check guests in and out of the hotel efficiently
• Quote room rates and room package information, post charges for in-house accounts
• Complete shift closing, drop cash and check payments, securing the bank at all times and follow proper cash handling policies
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
• Check and balance the daily figures, post room and tax charges on guest accounts

• No high school diploma or GED required
• Previous experience in cash handling
• Previous experience in customer service environment is beneficial
• Good communication skills; ability to communicate with guests and team members
• Basic math skills; ability to accurately handle money and count change
• Experience using Microsoft Excel

• Ability to stand and walk the length of shift. 
• Visual and manual dexterity to operate computer and run reports.