Customer Service Representative - Customer Care

Hours of Work: Sunday-Wednesday: 8:00am-6:30pm

Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company.

We’re looking for Customer Services Specialists for our Eugene, OR office. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

Hi. We’re New Horizons In-Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We’ve been providing care to the Oregon community for over 30 years.

We’re looking for a Caregiver Mentor to join us at our award-winning, people-first company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

We believe great care starts with taking care of our people. And this role is essential in delivering our mission to empower well-being through comprehensive care and companionship.

Why people love working at New Horizons:

We’re a people first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn points for everyday successes. Cash in points for fun prizes—our prize catalog is filled with 10,000+ options! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

Responsibilities:

• Deliver a warm first impression for callers 
• Handling and directing a high volume of incoming calls
• Assist clients with schedule changes
• Assist Caregivers with timekeeping issues or driving directions
• Support Scheduling with Caregiver or Client notifications
• Handle employee sick calls
• Keep excellent documentation and records

Qualifications:

• Warm, energetic personality who loves to connect with people
• Preferred knowledge of in-home care or healthcare field
• Possess strong communication skills
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
• High school diploma/GED and at least 6 months of administrative experience
• Proficient computer and typing skills 
• Position is not remote
• Bi-lingual preferred 

EEOC Statement
New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process.

If you need assistance in completing your application, please call (541) 687-8851.