Leasing Manager at The Ellis (Student Housing Lease-Up)

Employment Type: Full-time

FLSA Status: Non-exempt

Locations: The Ellis Apartments (682 beds) is an upcoming student housing lease-up in Eugene, Oregon. 

Reports to: Portfolio Manager

Compensation Package:

• Competitive hourly pay range of $28.00-28.00

Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

Administrative:

• Comply with all Fair Housing and Equal Housing Opportunities requirements
• Comply with appropriate state landlord/tenant statutes
• Complete weekly and monthly leasing and traffic reports, as required
• Attend training and development seminars

Operational & Financial:

• Advertise and promote the property. 
• Utilize industry specific software for lead management. 
• Monitor and manage all leasing leads, follow-ups, tours, applications, and lease activity to ensure timely conversion. 
• Provide tours to prospective and current residents. 
• Complete full cycle lease process with prospective residents. 
• Ensure compliance with renter’s insurance. 
• Monitor leasing activity and performance of all leasing team members to support and maintain resident occupancy of 95%. 
• Monitor rental rates, concessions, availability, and leasing activity and communicate recommendations to Property Manager. 
• Assist with the development and execution of leasing and marketing strategies to achieve property occupancy and revenue goals. 
• Monitor and report on leasing team performance, including traffic, tours, applications, closing ratios, and other key performance indicators. 
• Ensure timely follow-up with prospective residents and leads. 
• Assist with renewal outreach and retention efforts. 
• Assist Property Manager with managing delinquency and collection efforts as needed. 
• Ensure accurate and timely completion of digital leasing files, applications, leases, and related documentation. 
• Assist Property Manager with maintaining compliance with company policies, Fair Housing requirements, and applicable landlord/tenant statutes. 
• Assist with coordinating and executing resident events and property marketing initiatives with the leasing team and social media coordinator. 
• Identify opportunities to improve leasing processes, customer experience, and overall property performance. 
• Other duties as assigned by Property Manager

Resident Experience:

• Engage with your prospective and current tenants using a professional and courteous approach. 
• Navigate priority changes to respond to and resolve unforeseen issues or emergencies. 
• Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions. 
• Complete quality assurance calls following up on completed work orders.
• Facilitate and oversee resident events alongside the leasing team and social media coordinator. 

Leading Your Team:

• Guide performance of all leasing staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property leasing goals. 
• Lead by example by maintaining a high level of customer service, leasing performance, professionalism, and accountability. 
• Train new leasing staff on leasing procedures, property policies, systems, Fair Housing requirements, and customer service expectations. 
• Conduct regular one-on-one coaching and performance check-ins with leasing staff. 
• Monitor individual leasing performance and identify opportunities for additional training and development.
• Hold leasing team accountable for timely lead follow-up, prospect communication, tours, applications, and lease conversions. 
• Conduct regular leasing team meetings to communicate goals, priorities, promotions, and performance expectations. 
• Assist Property Manager with establishing and communicating leasing goals and incentives. 
• Support the leasing team in overcoming objections, closing leases, and converting prospective residents. 
• Foster a positive, collaborative, and results-driven team environment. 

What You’ll Need:

• Authorization to work in the United States
• High School Diploma or equivalent
• 1+ years of customer service, sales, leasing, or property management experience
• 1+ years of experience in a leasing or sales leadership role preferred
• Yardi Voyager and CRM experience preferred
• Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
• Strong understanding of leasing, sales, customer service, and lead conversion practices
• Demonstrates strong leadership and coaching abilities
• Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Your Work Environment:

• Approximately 80% in office environment using a computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders and maneuver walkways
• Ability to carry or move objects weighing up to 20 pounds

Mission Statement:

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION