Back to search
Key Responsibilities
Resident Relations & Team Leadership
- Manage and support the Resident Relations team, providing training, guidance, and performance oversight.
- Adhere to the letter and spirit of Fair Housing and Employment laws. Ensure the same level of compliance from all team members.
- Monitor resident satisfaction metrics and implement strategies to improve retention.
- Respond to and resolve escalated resident concerns in a professional and timely manner.
- Establish and maintain consistent resident service standards across the portfolio.
- Coordinate move-in and move-out processes to ensure organization, accuracy, and a positive resident experience.
- Oversee routine and follow-up unit inspections, ensuring compliance with company standards.
- Manage collections of performance, including delinquency tracking and resolution strategies.
- Handle resident evictions, legal proceedings, and other sensitive resident matters.
Renewals & Retention
- Oversee the renewal process from strategy through execution.
- Coordinate renewal timelines, communication, and tracking to support occupancy goals.
- Partner with the leasing team to align renewal strategies with market conditions.
- Analyze renewal trends and recommend retention initiatives.
Financial Oversight
- Partner with Accounting Department to ensure accurate financial reporting
- Develop and maintain relationships with vendors and service providers supporting resident services and property operations.
- Ensure vendor performance meets quality, cost, and timeline expectations.
Qualifications
- 3+ years of experience in property management, student housing, or multi-site operations preferred.
- Experience managing teams and handling escalated customer service issues.
- Strong organizational, communication, and problem-solving skills.
- Experience with lease administration, renewals, inspections, and collections.
- Proficiency in property management software and CRM systems preferred.
Learn more about this Employer on their Career Site
