Brand Ambassador

Description

Position Overview:

The Brand Ambassador II is responsible for local lead generation efforts including, but not limited to: Experience Center management, local events in and outside the Experience Center, and home show events. This position plays a vital role in driving sales growth and finding new business opportunities.

Responsibilities

· Experience Center walk in traffic

o Ensure every customer interaction in the showroom is a positive and memorable experience. Assist walk in clients answering inquiries, and making thoughtful recommendations. Address customer inquiries and resolve any issues promptly and professionally.

o Displays and demonstrates product using samples, and digital tools emphasizing features and benefits of Pella products.

o Maintain a high-level of product knowledge to communicate the benefits and features of Pella products effectively.

· Plan and execute in-house Experience Center events to promote new products and build customer relationships.

· Develop and implement sales strategies to increase showroom traffic and sales.

· Lead generation management from walk in leads in Salesforce

· Field calls from the branch’s main line

· Manage showroom inventory, ensuring that stock levels are maintained and products are displayed attractively.

· Represent the Pella Brand, embodying the Company's values. Maintain a high level of product knowledge to communicate the benefits and features of our offerings effectively.

· Responsible for the identification, development, and implementation of processes that support total customer satisfaction, both internally and externally, where applicable in relation to this position.

· Additional responsibilities as assigned.

Skills/Knowledge

· Create a sense of trust and reliability with team members and customers

· Provide superb customer service and generate referrals through existing customers

· Skilled at relating to a variety of people - balances poise and integrity with a service mentality

· Works collaboratively with team members and customers

· Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs

· Possess strong problem solving skills and work ethic

· Demonstrates confidence balanced with humility

· Ability to persevere through sales challenges and setbacks

· Seeks out internal experts and utilizes their knowledge

· Exercises independent decision making; working well without close supervision but always keeping their manager informed

· Ability to manage the planning and organization of multiple events simultaneously

· Focused on details and follow through

· Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Consumer marketing and agency exposure preferred.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices.

Travel

Limited travel within sales territory consisting of 40 counties in Iowa and 5 counties in Wisconsin. Must be able to drive to showrooms, marketing events, and required company functions at various locations.