Emergency Medicine Department Scheduler and Support Assistant - Medical Group

Hourly Pay Range:

Position Highlights:

• Position: Emergency Medicine Department Scheduler and Support Assistant
• Location: Evanston Hospital
• Full Time/Part Time: Full Time (40 hours per week)
• Hours: Monday-Friday, 8:00AM-4:30PM

Job Summary:
The Department Scheduler and Support Assistant is responsible for managing clinical schedules, providing administrative support to the Emergency Medicine (EM) physician practice, and assisting with various department projects. This role serves as a vital point of contact for physicians, patients, and staff while ensuring the smooth operation of administrative tasks within the division.

What you will do:

• Answer phones, serving as the first point of contact for physicians, patients, and others.
• Transcribe and send certified letters to patients regarding lab results, medication changes, and follow-up instructions.
• Create and maintain clinical schedules for 60+ ED physicians, in online scheduler-EZCall
• Track annual mandatory and compliance requirements for ED physicians, including:
  • Pediatric CME
  • Trauma CME
  • Flu Program
  • Risk Management Annual Learning Module
  • OB Hemorrhage & Hypertension
  • OPPE
  • SRE
  • Communication Course
  • Fit Testing
  • Stroke Training
• Follow up on CME/certification requirements and staff CME reimbursements.
• Automate and maintain personnel files.
• Administrative support, such as compiling miscellaneous ED reports as assigned, coordinating meetings, ordering office supplies, managing mail and fax correspondences, preparing and submitting bi-weeky overtime hours, tracking physician vacation hours, tracking staff reimbursements and office maintenance tickets.
• Coordinate with the Legal Department on risk management matters.
• Work closely with the Division Head, Physician Leads, physicians, staff, and medical education programs (residents, medical students, PA students, and fellows).
• Provide support to RN/APP staff.

What you will need:

• Education: High school diploma or equivalent work experience required.
• Certification: N/A
• Experience: Minimum of 1 year of relevant work experience required; medical office experience preferred.
• Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.