Administrative Care Assistant

Making People the Center of Their Healthcare Journey.

At Journey Nursing Services, we believe healthcare is about people first. Our mission is to provide exceptional, person-centered care through a holistic approach that supports not only our clients, but their families, caregivers, and the entire healthcare team.

As a Nurse-Owned, Veteran-Owned, and Women-Owned organization, we are committed to raising the standard of community-based healthcare while investing in the professional growth of our employees. We believe every client deserves exceptional service, and every employee deserves to work in an environment where they are respected, supported, and empowered.

We Believe in a Culture of Respect

Our culture is built on a few simple principles:

• Every voice matters.
• Every person deserves respect.
• We lead with compassion and integrity.
• We work together as one team.
• We pursue excellence in everything we do.

As Journey Nursing Services continues to expand throughout Washington State, we are seeking a friendly, organized, and customer-focused Administrative Care Assistant to join our growing administrative team.

If you enjoy helping people, staying organized, and creating exceptional customer experiences while supporting a fast-paced healthcare team, we'd love to meet you.

Why Choose Journey?

The Administrative Care Assistant serves as the first point of contact for clients, families, referral partners, and visitors. This role combines customer service, office administration, and operational support while helping ensure every interaction with Journey Nursing Services reflects our commitment to compassion, professionalism, and excellence.

Journey Nursing Services is committed to investing in employee growth through:

• Home Care Aide (HCA) Training Program
• CPR/BLS Certification
• Nurse Delegation Certification
• Continuing Education (CEUs)
• Leadership Development Opportunities
• Career Advancement Pathways

Compensation & Benefits

Journey Nursing Services believes in investing in our employees by offering competitive compensation and benefits that support your health, financial well-being, and professional growth.

Benefits for eligible full-time employees include:

• Competitive hourly pay
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Washington Paid Sick Leave
• 401(k) Retirement Plan
• Paid Orientation and Training
• Continuing Education (CEUs)
• Leadership Development Opportunities

Position Overview

As a Administrative Care Assistant, you will serve as the welcoming face and voice of Journey Nursing Services while providing administrative support to clinical and operational teams. You will assist with client communications, referral support, documentation, intake preparation, forms management, scheduling support, and general office operations to ensure an exceptional experience for clients, families, referral partners, and employees.

This is a full-time position based on a 40-hour work week. Your schedule will generally be Monday through Friday during regular business hours, with occasional flexibility required to meet operational needs.

Essential Responsibilities

Client Services

• Serve as the first point of contact for incoming phone calls, visitors, clients, families, and referral partners.
• Deliver exceptional customer service and represent Journey Nursing Services professionally.
• Answer incoming calls and direct inquiries to the appropriate department.
• Assist clients, families, and referral sources with general questions regarding agency services.
• Build positive relationships through compassionate and professional communication.

Administrative Support

• Prepare client admission and intake packets.
• Assist with referral coordination and intake activities as needed.
• Send, receive, track, and organize physician orders, client forms, and agency documentation.
• Scan, upload, and maintain electronic records.
• Maintain organized client and employee files.
• Coordinate incoming and outgoing mail, faxes, and electronic communications.
• Order and maintain office supplies and administrative resources.

Operational Support

• Support Clinical Care Coordinators, Scheduling, Human Resources, and Leadership with administrative tasks and special projects.
• Assist with onboarding paperwork and employee file management.
• Help ensure documentation is complete, accurate, and organized.
• Support agency growth initiatives and process improvement projects.
• Perform additional administrative duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Minimum one year of administrative, customer service, or healthcare office experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and general computer applications.
• Ability to prioritize multiple responsibilities in a fast-paced environment while maintaining professionalism and accuracy.
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Preferred

• Previous caregiving experience in home care, home health, hospice, assisted living, skilled nursing, or other healthcare settings.
• Experience in healthcare administration, medical office operations, or client services.
• Experience supporting intake, scheduling, or clinical operations.
• Experience with electronic medical records (EMRs) or healthcare software.
• Knowledge of medical terminology and healthcare documentation.
• Home Care Aide (HCA) or Certified Nursing Assistant (CNA) certification, or willingness to obtain if needed for future career development.

Why You'll Love Working Here

At Journey Nursing Services, you'll help create exceptional experiences for clients, families, caregivers, and referral partners while supporting an organization dedicated to improving healthcare in our communities.

As a Nurse-Owned, Veteran-Owned, and Women-Owned organization, we value teamwork, professionalism, compassion, and continuous growth. Every employee plays an important role in our success, and we are committed to helping our team members build rewarding, long-term careers.

If you're looking for a career where customer service, organization, and making a difference come together, we'd love to welcome you to the Journey family.

Join Journey Nursing Services and help make people the center of their healthcare journey.

Apply today—we look forward to meeting you!