Associate NOC Technician (Network Operations Center)

PositionTitle: Associate NOC Technician (Network Operations Center)

Rate of Pay: $19.00to $33.49 hourly DOE

Benefits: Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs.

ZiplyFiber is a local internet service provider dedicated to elevating theconnected lives of the communities we serve. We offer the fastest homeinternet in the nation, a refreshingly great customerexperience, and affordable plans that put customers incharge. 

Asour state-of-the-art fiber network expands, so does our need for teammembers who can help us grow and realize our goals.  

Our CompanyValues: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Associate NetworkOperations Center (NOC) Technician is responsible for the day-to-day monitoringof Ziply Fiber networks infrastructure. This position is responsible tomonitor, document, escalate problems, and receive customer calls. The AssociateNOC Technician spends a great deal of time working in a team environment withother network staff but also works on projects independently. 

Essential Duties and Responsibilities: 

The Essential Duties andResponsibilities listed below are a range of duties performed by the employeeand not intended to reflect all duties performed.

Systems Monitoring &Operations

·            Monitorthe overall health and availability of all systems from the Network OperationsCenter.

·            MonitorNetwork/systems alarms and create tickets for associated issue to dispatch torequired group for resolution.

·            Provideshift support for the Ziply Fiber networks system.

Technical Troubleshooting& Documentation

·            Basicknowledge with methodical, Logical, and process driven troubleshooting skillsusing tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, loganalysis, remedy, etc.

·            Basicknowledge with documentation of processes, procedures, and systems

Customer & SupportInteraction

·            Receiveinbound support requests via email, phone, and chat.

·            Greatcustomer service skills.

·            Quickto adapt to a fast pace job addressing a wide range of issues.

Process Adherence

·            Adherenceto the processes and policies in the NOC master playbook.

Other Duties

·        Performsother duties as required to support the business and evolving organization.

Required Qualifications:

·        Highschool diploma or GED.

·        Basic knowledgeof network protocols and network topology.

·            Basicknowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).

·        Basicknowledge with VOIP (SIP,TDM, etc).

·        Basicknowledge with the operation of routers and switches.

·        Abilityto thrive in a high pressure environment.

·        Abilityto provide excellent customer service. 

·        Abilityto use NOC tools for issue identification and escalation.

·        Timemanagement skills and ability to prioritize.

·        Abilityto communicate effectively with all levels within an organization.

·        Oraland written communication skills. 

·        Abilityto operate various office equipment such as personal computer, various softwareprograms including Microsoft Office applications (Excel, Outlook, Visio), andtelephone systems.

·        Ambitiousand goal oriented.

·        Attentionto detail and problem-solving skills.   

·        Abilityto work as part of a team while performing as an individual. 

·        Abilityto work various shifts as needed, including weekdays, weekends, swing andnight. 

Preferred Qualifications:

• Telecom Network Operations Center experience.  
  

·        Basicexperience and understanding of switches and routers.

·        Basicunderstanding of IPv4 and IPv6 subnet address standards.

Knowledge, Skills, and Abilities:

·        Abilityto work independently and apply sound judgment and reasoning skills to avariety of situations.

·        Abilityto multi-task and collaborate effectively with other personnel to meetdeadlines.

·        Strongverbal and written communication, attention to detail, and organizationalskills.

·        Abilityto work within critical deadlines.

·        Abilityto adjust to rapidly changing priorities and schedules.

·        Abilityto provide excellent customer service.

Work Authorization

Applicants must be currently authorized towork in the US for any employer. Sponsorship is not available for thisposition.

Physical Requirements

The physical demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Essential and marginal functions may requiremaintaining physical condition necessary for bending, stooping, sitting, walking,or standing for prolonged periods of time; most of time is spent sitting in acomfortable position with frequent opportunity to move about. The employee mustoccasionally lift and/or move up to 25 pounds. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting withexposure to computer screens and requires extensive use of a computer,keyboard, mouse, and multi-line telephone system. The work is primarily amodern office setting.

At all times, Ziply Fiber must be yourprimary employer. Unless otherwise prohibited by law, employees may not holdoutside employment nor be self-employed without obtaining approval in writingfrom Ziply Fiber. In holding outside employment or self-employment, employeesshould ensure that participation does not conflict with responsibilities toZiply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber isan equal opportunity employer. Ziply Fiber will consider all qualifiedcandidates regardless of race, color, religion, national origin, gender, age,marital status, sexual orientation, veteran status, and the presence of anon-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening.

Ziply Fiber is a drug free workplace.