Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations Manager to join our Custody Client Operations team. This role is located in Everett, MA.

In this role, you’ll make an impact in the following ways:

Serve as a primary escalation contact for clients and internal stakeholders on custody-related operational matters.
Manage escalations and coordinate across operations, technology, risk, and service teams to resolve complex issues.
Support change initiatives, system enhancements, and operational readiness for new business or product changes.
Identify opportunities to improve processes, reduce risk, and enhance client experience.

To be successful in this role, we’re seeking the following:

Bachelor’s degree or equivalent experience in finance, business, operations, or a related field.
Relevant experience in custody operations, securities services, client operations, or financial services operations.
Strong understanding of custody products, trade lifecycle concepts, settlements, asset servicing, and operational controls.
Proven ability to manage client relationships and resolve operational issues effectively.
Strong analytical, problem-solving, and organizational skills.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Learn more about this Employer on their Career Site