Alarm Monitoring Representative

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

Essential Duties & Responsibilities: 

• Monitor customer accounts for alarms such as break-ins, fires, holdups, and auxiliary functions, responding to system activations according to established SOPs using SONIP software and related equipment.

• Address audio and alarm point violations, ensuring proper resolution by either resetting the alarms or dispatching appropriate authorities. Document incidents thoroughly by completing reports and logging relevant information in the Operator Log Comments.

• Provide customer service over the phone by answering inquiries, offering instructions when needed, and making appropriate customer account changes.

• Assist customers in troubleshooting their alarm systems when issues arise.

• Coordinate service requests with the Service Dispatcher and Technicians when appropriate.

• Log all pertinent account activity in the appropriate logs.

• Collaborate with Installation and Service Technicians to upload and download program information and test systems.

• Input information into database as required.

• Generate the following reports (reports may vary depending on the shift worked): Shift Reports, Late-to-Arm Reports, Incident Reports, Miscellaneous reports as needed.

• Maintains a working knowledge of all equipment currently installed in customers' businesses and homes.

• Other duties as assigned by management.

Education/Qualification:  

• A high school diploma or equivalent is required.

• A minimum of one year of customer service experience is required.

• At least six months of data entry and computer experience is required.

• Familiarity with security systems and/or monitoring experience is preferred.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Pay Range: 

• $23.00 hourly (increase to $24.00 after training)

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer