Certified Medical Assistant

Certified Medical Assistant (Hybrid Remote Patient Monitoring & Care Coordination)

Location: Hybrid (Primarily Onsite), Mount Prospect and Evergreen Park
Company: MayaMD – In partnership with Nephrology Associates of Northern IL/IN (NANI)

Join MayaMD and Help Transform Healthcare

At MayaMD, we're redefining how patients receive care by combining compassionate healthcare with innovative technology. Through our Remote Patient Monitoring (RPM) and Principal Care Management (PCM) programs, we empower patients to better manage their health from the comfort of home while staying closely connected to their healthcare providers.

We're seeking a Certified Medical Assistant (CMA) who is compassionate, organized, tech-savvy, and passionate about improving patient outcomes. This unique hybrid role blends traditional clinical Medical Assistant responsibilities with remote patient monitoring, patient outreach, triage support, and care coordination.

If you enjoy building patient relationships, working both independently and collaboratively, and leveraging technology to improve care, we'd love to hear from you.

Work Schedule

This is primarily an onsite position. Team members are generally expected to work in the clinic four days per week, with the opportunity to work remotely one day per week.

Remote work eligibility is based on provider schedules, clinic volume, staffing coverage, employee performance, and operational needs. Employees may be required to work onsite on scheduled remote days when clinic coverage is needed.

What You'll Do

In-Clinic Responsibilities

• Obtain and document vital signs, medication information, medical history, and other clinical data.
• Identify and communicate prior authorization needs for follow-up.
• Educate patients about MayaMD services, including RPM and PCM programs.
• Assist eligible patients with enrollment in care management programs.
• Maintain inventory of patient monitoring devices and coordinate device ordering as needed.
• Follow clinic workflows, policies, and provider instructions.

Remote Patient Monitoring & Care Coordination

• Conduct patient outreach and perform initial triage by assessing symptoms, patient needs, and urgency of care.
• Monitor patient health data, trends, alerts, and device readings through MayaMD's RPM platform.
• Contact patients regarding abnormal readings, missed readings, medication concerns, symptoms, appointments, and other care needs.
• Escalate urgent findings to providers and supervisors according to established protocols.
• Communicate with patients through phone and approved messaging systems.
• Reinforce provider-approved education and care instructions.
• Collaborate with providers to support and update care plans based on patient needs and monitoring outcomes.
• Complete required monthly patient contacts and documentation within established timelines.
• Maintain accurate, timely, and confidential patient records.
• Adhere to all HIPAA, privacy, security, and patient consent requirements.
• Meet productivity, responsiveness, attendance, and follow-up expectations.
• Participate in ongoing training and professional development.
• Perform additional duties as needed to support clinic operations.

Required Qualifications

• Current Medical Assistant certification from an accredited or recognized program.
• Previous experience working as a Medical Assistant.
• Excellent verbal and written communication skills.
• Ability to explain medical information and care instructions clearly and compassionately.
• Comfort using electronic medical records (EMRs), patient monitoring systems, telephone platforms, and healthcare technology. Experience with Epic is preferred.
• Strong organizational, time management, and multitasking abilities.
• Ability to independently manage patient follow-up activities while collaborating effectively with providers and team members.
• Reliable transportation and dependable attendance.
• Commitment to patient confidentiality and HIPAA compliance.
• Authorization to work in the United States.

Preferred Qualifications

• Experience with patient triage, chronic care management, Remote Patient Monitoring (RPM), or Principal Care Management (PCM).
• Experience reviewing and interpreting blood pressure, blood glucose, pulse oximetry, weight, or other monitoring data.
• Experience working in a hybrid or remote healthcare environment.
• Bilingual in English and Spanish.

Why Join MayaMD?

• Be part of an innovative healthcare organization transforming patient care through technology.
• Make a meaningful impact on patients managing chronic and ongoing health conditions.
• Work in a collaborative, patient-centered environment.
• Gain experience in the growing fields of Remote Patient Monitoring and Care Management.
• Enjoy a hybrid work model that combines in-person patient care with remote healthcare support.

MayaMD is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds and experiences.