Service Manager

Community 
Ford of Mooresville Service Manager Position.

Family Owned Dealer Group in 
Mooresville Indiana.

Are you the Best of the Best ? Do you value the Customer ? Do you put others First ?

Do you have Proven Technician Recruitment Skills?

This is a Mid Size Store and requires Daily Presence and Direction of Leadership.

This is a rare Opportunity for the right candidate.

About 
Mooresville. Mooresville offers a quiet small-town lifestyle with affordable housing and a convenient 25-to-30-minute commute to downtown Indianapolis. Located in Morgan County along the State Road 67 corridor, it combines a family-friendly atmosphere with local history as the birthplace of the Indiana state flag.

Mooresville admittedly unique character welcomes all to participate in community building. Our friendly, safe, and inviting environment embrace visitors and ideas from across the globe. We are a city of both dreamers and doers. Whether you come for school, business, pleasure, or would like to make this your home, you are welcome in Mooresville.

Position Overview
The Service Manager is the leader of the Service department within an Auto Group store. This role drives the performance of the Service Department by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers and Employees.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, General Manager, Sales Associates, Used Car Department Heads and other store Associates, just to name a few.

What are the day-to-day responsibilities?

• Setting a clear vision and goals for the Service Department to achieve targeted performance.
• Driving a highly efficient sales and production operation to get Customers in and out quickly while ensuring our “fix it right the first time” brand promise is upheld.
• Engaging and motivating the team to achieve key goals, performance expectations and best practice processes
• Attracting, developing and retaining the very best talent for the store.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
• Managing the business in accordance within the Auto Group and manufacturer requirements and processes.
• Analyzing the business to determine shortfalls and developing action plans to improve performance.
• Driving the business through a high-level of involvement in the day-to-day operations.

How will I know if I am successful?
The performance of a Service Director/Manager is measured by achieving:

• Targeted sales and profit
• Targeted expense management
• Targeted Associate retention
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Service and/or Parts Management experience (2 Years Minimum)
• Ability to set and achieve targeted goals
• Proven ability to attract, develop and retain great talent
• Strong financial and business acumen and the ability to drive revenue and profitability
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

Here's some of what we offer:
Medical, dental and vision insurance
Short- and long-term disability coverage
Life insurance
The stability of an established company
Opportunities to serve your community
A safe and environmentally conscious work environment