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SUMMARY OF POSITION
Reporting to the Controller, the Accounts Receivable Manager is responsible for the overall leadership and management of the order to cash process, including customer invoicing, cash applications, collections, credit management, accounts receivable reporting, and forecasting. This role leads the Accounts Receivable team and partners closely with Sales, Customer Care and Finance to optimize cash collections, improve working capital, and maintain strong customer relationships. Responsibilities include overseeing collection activities, reviewing past due accounts, contacting customers regarding payment status, managing customer credit limits and credit holds, coordinating internal and external communications related to collections, monitoring key performance indicators including DSO, and ensuring the accuracy and completeness of accounts receivable balances. The Accounts Receivable Manager supports financial reporting, audits and other cross-functional initiatives while driving process improvements.
PRIMARY RESPONSIBILITIES
- Lead, mentor, and develop the Accounts Receivable team, including performance management and training
- Oversee the end to end order to cash process, including invoicing, cash application, collections, customer account maintenance, and credit management
- Develop and execute collection strategies to optimize cash collections, reduce past due balances and achieve DSO targets
- Manage collections including calling customers, maintaining open communication with management and sales reps, monitor repayment status, and place customers on credit hold, as necessary.
- Partner with Sales, Customer Care, and Finance to resolve customer disputes and collection issues in a timely manner
- Calculate and monitor DSO on monthly basis
- Prepare cash collection forecasts and support company cash flow planning
- Complete ad hoc customer reporting
- Assist in the month-end close and annual audit process
- Perform cash projections
- Assist Controller on an as needed basis
POSITION REQUIREMENTS
- Associate's or Bachelor's degree in Accounting, Finance, Business, or related field, or equivalent relevant business experience
- Experience in accounts receivable, collections, accounting, finance, customer service, or a related business function
- Prior leadership experience or demonstrated leadership potential
- Strong analytical, organizational, and problem-solving skills
- Strong Excel skills
- Experience with ERP systems and reporting tools preferred; Epicor is a plus
- Experience in a manufacturing, healthcare, or medical device environment is a plus
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