Service Center Lead

Position: Service Center Lead

Position Summary:

The Service Center Lead supports the Service Center Manager in overseeing the daily operations of a specific service center. This role assists in coordinating procedures across departments, ensuring safety standards, and supporting route budget management. The Service Center Lead works closely with drivers, transportation staff, and other stakeholders, helping implement policies and procedures while monitoring operational performance to support excellence in service delivery.

Responsibilities include but are not limited to:

• Assist in managing transportation operations for the service center
• Support the development, implementation, and monitoring of transportation policies and procedures
• Ensure compliance with federal, state, and local transportation regulations under the guidance of the Service Center Manager
• Assist in supervising, training, and coaching transportation staff
• Conduct safety checks and support corrective action initiatives
• Collaborate with other departments to maintain smooth route operations
• Assist in monitoring route budgets and tracking expenditures
• Support relationship management with transportation vendors and stakeholders
• Step in for the Service Center Manager as needed for meetings, communications, and operational oversight

Education, Experience and Skills:

• Effective verbal and written communication skills
• 3-5 years’ experience in the transportation or related operations industry
• Leadership experience with the ability to guide and motivate teams
• Strong problem-solving and organizational skills
• Knowledge of industry safety practices and familiarity with state and federal transportation regulations
• Ability to work collaboratively in a fast-paced, team-oriented environment

Average Pay Rate

Benefits and Total Rewards

We believe in rewarding great people with meaningful benefits that support your health, growth, and long term success.

Part Time Team Members

• Dental insurance

• Vision insurance

• Paid training

• Annual bonus opportunity

• Career development opportunities

This job description outlines the general nature and level of responsibilities associated with this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be required to perform additional job-related duties consistent with business needs. The Company reserves the right to revise, modify, interpret, or apply this job description at its discretion and in accordance with applicable law.  This job description does not create a contract of employment with the Company.  Employment is at will and may be terminated by either the employee or the Company at any time, subject to applicable law.

Minnesota Coaches LLC and its affiliated companies are Equal Opportunity Employers and prohibit discrimination and harassment of any kind.  All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.