Operations Support Coordinator - On Call

Job Description

The Operations Support Coordinator assists with the administrative functions of the aviation department, helping to ensure efficient operations, and effective communication among staff within Qavvik Air and its contractors. This role involves support functions, assisting with processes, coordinating across departments, and assisting with addressing operational issues to enhance efficiency, improve service delivery, and support the overall operation. Strong organizational skills, attention to detail, and a thorough understanding of the Qavvik Air Operations are essential for this position.

Responsibilities

Employee Travel and Issue Resolution

• Ensure that members of the Qavvik Air team have booked travel and other resources to attend training and shift work.
• Collaborate with travel vendors to provide the most cost-effective method of delivery.

Administrative Assistance

• Assist with daily administrative operations as assigned.
• Assist in the maintenance of accurate records, especially related to aviation operations.

Reporting and Documentation

• Prepare regular reports on operational performance, support activities, and other key metrics for use by senior management.
• Maintain accurate and up-to-date documentation of operational processes, procedures, and policies.
• Use data analytics to provide insights and recommendations for operational improvements.

Other duties as determined by the company.

Qualifications

• High school diploma or GED is required.
• Ability to prioritize tasks and adapt to changing schedules in a fast-paced environment.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite and aviation management software.
• Strong communication and interpersonal skills.
• Attention to detail and strong analytical skills.
• Current driver’s license with an acceptable driving record that meets NANA’s insurance requirements.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside with occasional assistance outside, where individuals may be exposed to inclement weather.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere. When assisting with work outside, there will be moderate to high noise levels.

Description of environment: Office building with standard office environment with occasional outside work.

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 10% to various locations within Alaska/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes, and ATVs.

Competencies

• Customer Focus: Demonstrates a strong commitment to meeting customer needs and exceeding their expectations. Understands the importance of building and maintaining positive customer relationships.
• Communication Skills: Possesses excellent verbal and written communication skills. Can effectively convey information and ideas to customers, team members, and other stakeholders.
• Problem-Solving: Exhibits strong problem-solving skills and the ability to think critically. Can identify issues, analyze data, and develop effective solutions to address customer concerns.
• Adaptability: Can adapt to changing circumstances and priorities. Remains flexible and open to new ideas and approaches.
• Organizational Skills: Exhibits strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. Can effectively prioritize and meet deadlines.
• Analytical Skills: Demonstrates strong analytical skills and the ability to analyze data and metrics to identify trends and areas for improvement in customer service operations.
• Teamwork: Works collaboratively with team members and other departments to achieve common goals. Can build and maintain positive working relationships.