Senior Loan Processor

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Senior Loan Processor manages residential mortgage loans from ratified contract through closing. This role oversees loan documentation, underwriting and disclosure activities, and closing readiness while monitoring key milestones to support timely closings. The Senior Loan Processor maintains proactive communication, resolves processing issues, and delivers a high level of customer service.

Job Responsibilities:

• Establish borrower relationships by conducting introductory outreach, maintaining communication, and collecting required documentation throughout the loan process.
• Coordinate loan setup activities by ordering title work, obtaining required insurance documentation, and securing condo/HOA documentation as applicable.
• Request and collect employment verifications and other supporting documentation necessary to support loan processing and underwriting requirements.
• Coordinate government loan requirements by ordering VA appraisals, obtaining FHA case numbers and CAIVRS reports as needed, and submitting waiver requests for appraisal-related repairs in accordance with program guidelines.
• Monitor loan progress, key milestones, and rate lock expiration dates to support an efficient and timely closing.
• Review loan files for completeness and accuracy prior to underwriting submission, ensuring all required documentation has been received.
• Submit complete loan packages to underwriting within established service level expectations and communicate status updates to borrowers and stakeholders.
• Coordinate the collection of underwriting conditions by requesting required documentation, delivering requests through designated systems, and following up with borrowers to ensure timely responses.
• Coordinate and communicate Initial Closing Disclosure requirements with borrowers, ensuring timely delivery, acknowledgment, and compliance with closing timelines.
• Manage loan profile updates and Changes of Circumstance (COCs), communicating pricing-related impacts and escalations to appropriate stakeholders.
• Review and approve final Closing Disclosure documentation by coordinating with title and closing partners to ensure accuracy and alignment prior to closing.
• Maintain proactive communication with borrowers, agents, and business partners by providing loan status updates and facilitating ongoing engagement throughout and after the loan process.
• Manage post-closing activities and reporting requirements by resolving outstanding issues, coordinating borrower follow-up, maintaining loan tracking records, and supporting operational reporting and milestone tracking.

Qualifications and Skills:

• High School Diploma or equivalent.
• 5+ years of residential mortgage loan processing experience.
• Encompass experience, preferred.
• Advanced knowledge of Conventional, FHA, VA, USDA, and Jumbo mortgage products.
• Advanced knowledge of RESPA regulations and all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents.
• Excellent math and analytical skills.
• Excellent communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.