Benefits Manager (On-Site)

At NorthBay Health the Benefits Manager is responsible for the oversight, administration, compliance, and continuous improvement of employee benefits programs across the healthcare system. This role will be involved in the design, implementation, communication, and day-to-day administration of health and welfare plans, retirement programs, and wellness initiatives. The Benefits Manager ensures programs are competitive, compliant, cost-effective, and aligned with organizational goals, workforce needs, and the healthcare system’s mission and values.

This position serves as a key resource to leadership, HR partners, employees, vendors, brokers, and third-party administrators on all benefits-related matters and supports a high level of service in a complex, highly regulated healthcare environment.

Primary Responsibilities 

1. Manage the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, flexible spending accounts, health savings accounts, retirement plans, wellness programs, and voluntary benefits.

2. Oversee benefits operations for a diverse healthcare workforce, including multiple employee groups, varying schedules, union and non-union populations, and location-specific considerations as applicable.

3. Ensure compliance with all applicable federal, state, and local laws and regulations, including but not limited to ERISA, ACA, HIPAA, COBRA, FMLA/CFRA, Section 125, Medicare Part D, and related reporting requirements.

4. Lead annual open enrollment planning and execution, including system setup, employee communications, vendor coordination, education sessions, and issue resolution.

5. Partner with brokers, carriers, consultants, payroll, finance, legal, and internal HR teams to evaluate plan performance, resolve escalated issues, and implement program enhancements.

6. Manage vendor relationships and hold carriers and third-party administrators accountable for service, performance guarantees, contract terms, and issue resolution.

7. Analyze benefits utilization, trends, costs, and benchmarking data to support recommendations for plan design, cost containment, and employee experience improvements.

8. Participates in the development and maintenance of benefits policies, procedures, plan documents, summary plan descriptions, and employee communications.

9. Collaborate with payroll and HRIS teams to ensure accurate deductions, file feeds, eligibility rules, and benefits system integrity.

10. Oversee benefits coordination as applicable, including benefit continuation, disability coordination, and return-to-work benefit impacts.

11. Respond to complex or escalated employee benefits questions and provide guidance with a high level of customer service and confidentiality.

12. Support audits, filings, nondiscrimination testing, and benefits-related reconciliation and reporting activities.

13. Monitor legislative and market changes that may impact benefit programs and recommend appropriate action.

14. Supervise benefits staff, including work allocation, coaching, performance management, and professional development.

15. Participate in strategic total rewards initiatives and other HR projects as assigned.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.