Family Navigator I

Position Type: Full-Time

Days: Monday – Friday

Occasional Weekends

Hours: 8:30 AM – 5:30 PM

Occasional Evenings

Open To: Internal/External

Department:

Resource & Referrals

Reports to:

R&R Supervisor

Management: No

Position Status:

Non-exempt

Pay Scale:

Starting Pay: $28.53

Top of Pay Scale: $36.61

Benefits:

• 403(b)/Agency Match
• Aflac
• Dental
• EAP
• FMLA/CFRA/PDL
• FSA (Med/Dep)
• Life/ADD
• LTD
• Medical
• Paid Vacation, Sick, Mental Health Days
• SDI/PFL
• Vision

Date Updated:

8/18/2026

Do you have a desire to assist families with young children by connecting them to Solano County programs and services?  Do you have an outgoing, energetic, and positive personality? This may be the position you’ve been waiting for.

Who We Are:

Solano Family & Children’s Services creates connections for families and child care providers to support the healthy development of children for a thriving community.  We hire individuals who have a strong work ethic and are looking for a career that supports our mission and impact in Solano County.

General Description:

The HMG Family Navigator I representative serves as a primary point of access for families through the Help Me Grow Solano Program, by responding to inquiries, assessing needs, helping navigate and connect to appropriate services throughout Solano County.

Our Ideal Candidate:

The ideal candidate is compassionate, organized, and service-oriented, with ability to build trust and rapport with families. They are effective communicators with strong listening, written, and verbal skills, and able to manage multiple tasks in a fast-paced environment.

Essential Function of the Job:

·         Provide case management services, monitor referrals, develop family support plans, document case notes, and conduct required follow-up within established timelines

·         Assess family needs and coordinate appropriate referrals to community resources and developmental services

·         Maintain accurate and timely client records, data entry, tracking, and reporting in compliance with program procedures

·         Respond to and inquiries promptly and professionally

·         Maintain current knowledge of community resources and build collaborative relationships with service providers and partners

Safeguard confidential information and comply with all privacy and mandated reporting requirements

·          Demonstrate strong communication, customer service, organization, and problem-solving skills

·         Collaborate with team members, participate in outreach events, and contribute to program improvement initiatives

·         Represent SFCS and HMG in the community by sharing information about services and promoting developmental screening and family support programs

·         Support and promote the Lending Library, and provide support to walk-in clients

Required Skills & Abilities:

·         Excellent interpersonal, written, and oral communication skills

·         Excellent customer service skills

·         Excellent listening skills and the ability to ask inquiring questions, identify and understand concerns, and identify appropriate referral process

·         Must be flexible and adaptable

·         Excellent organization skills and ability to meet timely follow up requirements

·         Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients over the phone and support fellow teammates

·         Strong notetaking ability for training and documenting conversation with clients either in person or over the phone

·         Ability to learn and navigate new software quickly

·         Familiar with and the ability to use computers for data entry and word processing

·         Proficient in Microsoft Office products

·         Ability to attend off-site training, meetings, workshops, etc.

·         Ability to lift at least 25 pounds

·         CA Driver License and dependable automobile with appropriate insurance coverage.

Education & Experience Required:

·         A minimum of two year’s experience using a computer database program, internet experience, or equivalent combination of related education and experience

·         Minimum one year’s experience working with families, in a social service agency, call center or similar community resource service preferred

·         A.A. degree in Child Development or E.C.E., or at least 12 Core Units of Early Childhood Education/Child Development preferred

·         Bilingual Spanish required

Supervisory Responsibilities:

·      This position does not require supervisory responsibilities.

Travel Requirements:

·      Must be able to travel as needed.

Physical Demands:

·         While performing the duties of this job, the employee is regularly required to talk and hear

·         Good vision is imperative

·         Required to stand; walk; sit; reach; push; and pull

·         Manual dexterity and keyboarding required

·         Occasionally required to climb or balance; stoop, kneel, crouch or crawl

·         The employee must lift and/or move 25 lbs.

Safety & Risk Management Responsibilities:

·      Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Work Environment:

·      The noise level in the work environment is usually moderate

·      Temperature-controlled office environment.

Competencies and Functional Areas

Job Knowledge – Understands job functions, requirements, tools, and processes associated with this position.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and offers alternative solutions.

Process Improvement – Improves existing processes to either increase productivity, quality, or customer satisfaction.

Productivity – Demonstrates a consistently high level of contribution in completeness and volume of work.  Utilizes time so that little is lost in unproductive or marginally productive activities.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Initiative
– Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help to meet the needs of the business or customers/clients or vendors.

Dependability – Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to additional hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person(s) with an alternate plan in a timely manner.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.  Completes tasks accurately and on time.  Maintains and contributes to a neat, organized work environment.

Adaptability – Easily adapts to changes in the workplace, requirements, schedule, and priorities; able to deal with frequent change, delays, or unexpected events. Manages competing demands.  Changes approach or method to best fit the situation.

Communication – Listens and gets clarification; responds well to questions; speaks clearly and persuasively in positive or negative situations.  Writes clearly and informatively.  Able to read and interpret written information.

Presentations – Provides quality, clear and effective presentations.

Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; shares expertise with others.

Interpersonal Skills – Works well with others, respects others and has the respect of others. Maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things.  Interacts professionally with others and respects authority.

Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically upholds agency values.

Safety and Security – Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment.  Observes and practices safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.  Uses equipment and materials properly.

What Else You Should Know:

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Background check required after offer of position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities, and activities may change at any time with or without notice.